Experience Manager I Quản lý Trải nghiệm Khách hàng

• Oversee the daily operations of the Experience Department to ensure exceptional guest experiences and seamless service delivery.
• Lead, coach, and develop the Experience team, including staffing, training, scheduling, and performance management.
• Curate and deliver personalized experiences for VIP and special guests, ensuring high levels of satisfaction and attention to detail.
• Coordinate guest activities, excursions, and resort experiences, ensuring safety standards and service excellence are consistently met.
• Manage guest feedback and service recovery processes to achieve optimal guest satisfaction.
• Ensure compliance with Six Senses standards, LQA requirements, and sustainability initiatives.
• Collaborate closely with Front Office and other departments to ensure smooth operations and effective communication.
• Oversee departmental budgeting, inventory control, assets, and operational equipment maintenance, including bicycles, motorbikes, and boats.
• Monitor operational performance, prepare reports, and recommend improvements to enhance guest experience and efficiency.
• Support recruitment, onboarding, and talent development initiatives within the department.
• Respond to emergency situations in accordance with resort policies and procedures.

• Competitive salary and benefits
• 100% salary during the probation period (2 months)
• Attractive year-end and Tet bonuses
• Social insurance contribution based on 100% of salary
• 24/7 personal accident insurance from the first working day
• Annual Home Leave airfare support
• Relocation allowance
• Accommodation provided
• Uniforms and laundry service provided
• Duty meals and staff transportation provided
• Global training opportunities and career development with Six Senses & IHG Hotels & Resorts

• A Bachelor's degree or diploma in Recreation, Hospitality, or a related field is required.
• At least five years of experience in water sports, hospitality, or recreational facilities.
• Excellent command over written and spoken English.
• Knowledge of water sports, safety procedures, and emergency rescue.
• First aid knowledge and skills.
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Familiar at creating reports, summaries and other documentation.
• Must participate and successfully complete training and educational programs made available to Six Senses Resorts & Spas.
• Proficiency in Microsoft Office applications.

If so, we’d love to hear from you! Please apply using one of the following methods:

• Submit your application via hoteljob.vn
• Email your CV to: careers-condao sixsensescondao.vn
• Contact us via phone: 0914 399 381 / 0914 399 384 (Zalo)

Please note: Only shortlisted candidates will be contacted.