Senior Sales Manager | Quản lý Kinh doanh Cấp cao

To serve the needs of the business, our guests and our colleagues by leading all sales activities for the brand, achieving revenue and profit targets, and growing and developing a loyal customer base on behalf of the brand. The role also supports the General Manager on key operational initiatives.

I. General:

• To be responsible for all Sales activities of room sales across all market segments (Online, Contracted, Groups, Transient); Food and Beverage (Restaurant and Event Sales) and other revenue centers that lead to revenue maximization.
• Develop and implement effective sales strategies to achieve revenue and market share targets.
• Identify new business opportunities and maintain strong relationships with key accounts and partners.
• Conduct market research and competitor analysis to identify trends and opportunities.
• Prepare sales forecasts, budgets, and performance reports for management review.
• Negotiate contracts and close high-value deals with corporate clients.
• Collaborate with Marketing, Revenue, and Operations teams to align business strategies.
• Represent the company at meetings, networking events, and industry functions.
• Ensure customer satisfaction and long-term client retention the local community.

II. To oversee general department operations:

• Maintain accurate management status reporting on business results, and associated action planning.
• Ensure all sales and marketing people maintain a personal up-to-date knowledge on all FOSC product and service offerings, including promotions. In addition, to be familiar with the products, services, rates new developments of our key competitors, and an awareness of general industry trends.
• Ensure department operational budget is adhered to including effective cost control and procedures for approval of expenditure.
• Participate in client familiarization trips, site inspections, sales trips, and roadshows as required to meet the sales targets of the hotel.
• Create and implement packages and promotions for periods of low occupancy.
• Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise.
• Drive opportunities to upsell and cross-sell FOSC products.

• Working Schedule: 5 working days per week with weekends off (Saturday and Sunday).
• Working Hours: 8.5 hours per day, including a 1-hour break.
• Insurance: Full participation in social, health, and unemployment insurance as regulated by law.
• Perks & Support: Complimentary meals during working shifts, Free parking card (shopping mall basement), Provided uniform, Personal locker for belongings.

• Minimum 5 – 7 years of Sales experience in luxury hotels and restaurants and at least 2 years of leadership experience.
• Experience in managing corporate, leisure, and OTA segments.
• Strong understanding of hotel operations, sales procedures and revenue management principles.
• Good communication in English, strong leadership and strategy.