Front Office Supervisor

Promote Hotel Offerings: Promote hotel outlets, services, and events.

Optimize Processes: Assist in creating efficient systems and processes for handling guest requests.

Leadership: Provide engaging leadership that inspires and empowers the Guest Service Executive

Set Standards: Communicate guidelines that uphold the highest service standards.

Collaboration: Maintain strong working relationships with other departments and leaders to encourage feedback and ensure smooth operations.

Compliance: Ensure all departmental activities align with the company’s business objectives and establish safety and security standards.

Reporting: Keep leadership informed promptly of any deviations from expected results.

Accountability: Ensure all areas of responsibility are executed to the highest standards, with proper resource utilization.

- 5 working days/week

- Full social Insurance (from probation period)

- Dynamic, professional & open minded working environment

- Joining training courses

- Competitive salary, benefits and bonus.

- Supporting shift meals at star canteen

Experience: One year of department experience preferred.

Education: Vocational School Certificate required; higher education preferred.

Skills: Proficiency in Microsoft Office is required.

Appearance: Must maintain a well-groomed appearance.

Language: Fluent communication in the primary workplace language, both verbal and nonverbal, is required. Proficiency in English is preferred

Communication: Strong oral and written communication skills are desired.

Competencies: Must be organized, capable of multitasking, possess strong problem-solving abilities, and be detail-oriented.

Teamwork: Ability to build productive relationships with peers and promote teamwork as the standard business practice.