Front Office Manager

-  Maintain a consistent focus on improving the overall flow front office operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs

- To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities

- Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions

- To lead daily concierge and front office briefings and monthly employee meetings

- To have a complete understanding of and to adhere to Handwritten & Ibis policy relating to Fire, Hygiene, Health and Safety.

- To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources

-  Ensure the teamwork within the department with a sales focused attitude and team are aware of sales opportunities within the hotel which will assist in maximization of revenue.

-  Ensure all team members are aware of all room revenue targets and are kept informed of performance results.

-  Ensure all non-guaranteed reservations are released at the appointed time.

-  Adhere to the hotel selling strategy by ensuring the use of correct rates.

-  Ensure all book out situations are handled in a diplomatic and professional manner ensuring future business from respective booked out guests.

-  Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.

-  To ensure a consistently high standard of grooming is followed and by self and team

-  Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction

-  Have full knowledge of all products and services provided by the property and in the local area

Attractive benefits and competitive salary. Detail will be discussed upon interview.

- Minimum 4 - 6 years of experience in Front Office operations within an international hotel or resort.

- At least 2 years in a management role (Front Office Manager, Assistant Front Office Manager,,, or equivalent).

- Pre-opening experience is highly desirable