VIP Admin Executive

• Provide administrative and operational support to the International Marketing and VIP Services teams.
• Prepare, organize, review, and maintain contracts, agreements, guest documents, and related administrative records.
• Coordinate hotel accommodations, transportation, F&B, golf reservations, and other guest arrangements as required.
• Monitor guest manifests, program details, billing records, and complimentary arrangements accurately and in a timely manner.
• Verify guest bills, invoices, and related charges prior to settlement and guest departure.
• Coordinate with internal departments, including Table Games, Cage, Hotel Operations, Transportation, and F&B, to ensure smooth operations and guest arrangements.
• Ensure all complimentary offerings and guest requests comply with company policies, Casino marketing programs, and operational procedures.
• Maintain accurate departmental records, filing systems, and administrative documentation.
• Support the preparation, opening, and closing of gaming programs and related administrative procedures.
• Respond professionally and promptly to guest inquiries, requests, and internal coordination matters.
• Handle guest issues or administrative discrepancies and escalate urgent matters to management when necessary.
• Follow Standard Operating Procedures (SOPs), company policies, and Casino operational guidelines.
• Attend departmental meetings, briefings, and training sessions when required.
• Perform other administrative and operational duties as assigned by management.

• Competitive salary & benefits package/ Mức lương và chế độ phúc lợi cạnh tranh
• Full salary, insurance and service charge during probation period/ Nhận đầy đủ lương, bảo hiểm và phí phục vụ trong thời gian thử việc
• Annual Leave/ Nghỉ phép năm
• Health checkup/ Khám sức khỏe định kỳ
• Salary review/ Xem xét điều chỉnh lương
• Training & Development/ Đào tạo & Phát triển

• Ability to think quickly, remain calm, and resolve issues with good judgment and professionalism.
• Maintain strict confidentiality regarding guest information, company data, and business-related documents.
• Ability to multitask and work efficiently in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong administrative, coordination, organizational, and time management skills.
• Good interpersonal and communication skills to work effectively with internal departments and external guests.
• Excellent customer service mindset and problem-solving ability.
• Ability to communicate effectively in English, both written and verbal.
• Fluency in Mandarin, Cantonese, or Korean would be an added advantage.
• Comfortable working shifts, weekends, and public holidays when required to support operational needs.
• Ability to prioritize tasks, meet deadlines, and work under pressure.
• Proficient in Microsoft Office applications and administrative reporting.
• Ability to learn and effectively utilize Casino & Gaming systems for daily operational tasks.
• Experience in document preparation, contract administration, billing verification, and record management would be an advantage.
• Minimum Diploma or University Degree in Hospitality, Business Administration, Marketing, or related fields.
• Minimum 1 year of experience in administration, customer service, hospitality, casino operations, or within a 4- or 5-star hotel/resort environment would be an advantage.
• Must maintain punctuality, professionalism, and a professional appearance at all times

Submit Resume via Hoteljob

For any job inquiry, please contact Recruitment Team

Phone number : 0254 378 8132

Hotline: 0913 339 773

Address: Ho Chi Minh City