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Reservation cum Guest Service - Oakwood Hotel & Apartments Saigon (Quận Bình Thạnh)
- Hạn nộp: 30/07/2026
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
Mô tả công việc
- Responsible for guest check-in and check-out.
- Managing guest's accounts and information, and apartment in the system
- Managing the cash at the counter and guest's valuables
- Dealing with guest's queries and requests, comments and complaints, refer issues to the Supervisor when necessary
- Handle incoming reservation inquiries via telephone, email, and Online Travel Agencies (OTAs) in a prompt, professional manner adhering to brand standards.
- Record all bookings neatly, accurately, and in full detail within the system using standard prescribed formats.
- Monitor, log, and process cancellation and no-show reports; ensure late cancellation charges or penalties are applied correctly per hotel policy.
- Coordinate arrival lists and group/FIT (Frequent Individual Traveler) booking details prior to guest arrival to ensure a smooth handoff to the FO team.
- Coordinate with the travel agent and update the room allotment.
- Co-ordinate closely with DSS/SMT team of each respective property in the in-charge area and other region to propose necessary assistance if necessary.
- Working on shift and performing any other duties as required by management team.
Quyền lợi được hưởng
- International-Dynamic-Friendly Working Environment.
- Opportunity to develop your career path where you will be rotated in positions, properties at Oakwood & the Ascott.
- Competitive salary with allowances
- Monthly bonus (service charge)
- Compulsory social insurances (contribution rate on full salary)
- PVI Health Care and Accident 24/24 insurance
- 13th month salary, annual salary review
- 2 days off per week / 16 days of annual leave
- Annual health check-up, year-end party, outing etc.
- Uniform laundry provided
Yêu cầu công việc
- Open to Fresh Graduates holding a degree/diploma in Hospitality Management, Tourism or related fields.
- Additional work experience may substitute for degree.
- Less than 1 year of hands-on experience in Front Office or Reservations is highly advantageous.
- English Level : Highly articulate in English language, both written and spoken.
- Customer oriented attitude and pleasant disposition is essential.
- Capable of balancing desk administration with face-to-face guest interactions under pressure.Passionate about hospitality, well-groomed, and possessing an approachable, professional demeanor.
- Adaptable to rotating schedules and shift changes based on operational demands.
Yêu cầu hồ sơ
Địa chỉ: 330A - 330B Ung Văn Khiêm, phường Thạnh Mỹ Tây, thành phố Hồ Chí Minh (Quận Bình Thạnh cũ)
Nộp hồ sơ ứng tuyển
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Quy mô: 100 - 499 ![]()
8A Nguyễn BỈnh Khiêm, Q1 hoặc 21-23 Nguyễn Thị Minh Khai, Q1, HCMASCOTT – the HOME of a GREAT Career Ascott is the world’s largest international serviced residence owner and operator, with headquarters in Singapore. We manage three awarding wining brands – Ascott, Citadines and Somerset, across Asia Pacific, Europe and the Gulf region, with each brand catering to the distinct needs of our residents. We promise to create a home away from home for our residents by delivering LIFE. We offer useful Local knowledge to each Individual and make them Feel at home during their stay with us, what make us different is to Exceed their expectation as well. The Ascott family comprises about 6,000 employees from more than 70 nationalities. Tapping on our diverse backgrounds, we encourage the sharing of ideas and feedback, so that we can constantly learn from one another and strive to make things better.
Quy mô: 100 - 499 
8A Nguyễn BỈnh Khiêm, Q1 hoặc 21-23 Nguyễn Thị Minh Khai, Q1, HCMThông tin liên hệ
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