Kids Club Team Leader - Giám sát Câu lạc bộ Trẻ em

Main Duties

Administration

• Ensures the professional and efficient operation of the Kids Club.

• Together with Department Management to coordinates all Kids Club-training and development programs, ensuring the correct standards are followed.

• Keeps abreast of new research and developments relating to Kids Club.

• Ensures accurate maintenance of all records necessary for Kids Club’s operations.

• Maintains records of all service reservations and to oversee all Kids Club Activities to ensure the level of professionalism is maintained.

• Oversees the Kids Club operations and ensures the required level of professionalism is maintained at all times.

• Gives feedback and communicates with the Manager(s) regarding the decoration, rearrangement of equipment and any other aesthetic arrangements.

• Roster and manage departmental manning ( schedule, work effort…)

Customer Service

• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

• Ensures all employees provide a courteous and professional service at all times.

• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

• Maintains positive guest and colleague interactions with good working relationships.

Financial

• Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

• Ensures that the department's operational budget is in line and all cost are strictly controlled.

• Implements and monitors all systems of stock control and inventory for all operating areas in the Spa.

Marketing

• Greets VIP guests and potential membership clientele and conduct tours as necessary.

• Attends promotional parties and activities as required.

Operational

• Ensures the smooth and efficient running of the operation areas of the Kids Club through effective supervision.

• Prepares maintenance and cleaning schedules.

• Prepares employee hours via roster with regards to peak/low periods in accordance with the recognised standards of operation as highlighted in the department operation manual.

• Records and follow-up any recognised maintenance requirement in equipment or plant works as they occur. Submits a monthly report on all aspects of the Kids Club operation to the Spa Manager.

• Maintains careful and diligent security control of the total Kids Club and surrounding public areas with regards to the persons and property therein. Records any such incidents to the Kids Club and Security Manager as required.

• Ensures all Policy and Procedures concerning lost property, incident reports and guest complaints are observed.

• Ensures through effective management teamwork and efficient supervision that all services offered within the Kids Club are available and executed with the utmost efficiency and courtesy as per the set standards.

• Assists in the organisation and programming of all events including the procurement of sponsorship as required.

• Organises and employs part-timer/casual employees to cover for sickness, holidays and special requirements.

Personnel

• Ensures that all employees report for duty punctually and are correctly attired at all times.

• Assists in the building and maintenance of an efficient management and employee team by taking an active interest in their welfare, safety, training and development.

• Ensures all employees have a complete understanding and adhere to hotels policy and procedures.

• Orientates new employees and conduct training courses for newly hires and existing employees.

• Conducts annual Performance Development Discussions with employees, supports them in their professional development goals.

Other Duties

• Is knowledgeable in statutory legislation in employee and industrial relations.

• Ensures high standards of personal presentation and grooming.

• Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organisations, including tour operators and local travel agents.

• Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.

• Responds to changes in the Rooms function as dictated by the industry, company and hotel.

• Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

• Attends training sessions and meetings as and when required.

• Carries out any other reasonable duties and responsibilities as assigned.

• Attractive salary/ Mức lương hấp dẫn
• Pre-opening allowace/ Phụ cấp cho giai đoạn tiền mở cửa
• Relocation allowance/ Hỗ trợ chi phí trợ cấp đi lại khi nhận việc
• Annual home leave allowance/ Hỗ trợ chi phí trợ cấp thăm nhà hàng năm
• Quarterly rest and relaxation allowance/ Trợ cấp nghỉ dưỡng
• Service charge allowance during pre-opening/ Hỗ trợ phụ cấp phí phục vụ trong giai đoạn tiền mở cửa
• Staff accommodation/ được cung cấp nhà ở tại Nhà nhân viên
• 3 meals per day including days off…./ Cung cấp 3 bữa ăn mỗi ngày kể cả ngày nghỉ
• 14 annual leave/ 14 ngày phép năm
• Social and Health insurance as per local law/ Bảo hiểm y tế và bảo hiểm xã hội theo luật lao động
• Training and developing plan/ Chương trình đào tạo và phát triển
• 12 complimentary rooms at Hyatt properties around the world/ được trải nghiệm 12 đêm phòng miễn phí tại các khách sạn của tập đoàn Hyatt

Minimum 3 years’ experience in Recreation, preferably within luxury hospitality.

Strong facilitation and coaching, communication skills.

Deep understanding of service standards aligned with Park Hyatt and Forbes Travel Guide.

Excellent communication and interpersonal abilities, with fluency in English (additional languages advantageous).

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Yêu cầu tối thiểu

Tối thiểu 3 năm kinh nghiệm trong lĩnh vực Vui chơi Giải trí, ưu tiên trong môi trường khách sạn/nhà hàng cao cấp.

Kỹ năng hướng dẫn, đào tạo (coaching) và giao tiếp tốt.

Hiểu biết sâu sắc về tiêu chuẩn dịch vụ phù hợp với Park Hyatt và Forbes Travel Guide.

Kỹ năng giao tiếp và xây dựng mối quan hệ xuất sắc, thông thạo tiếng Anh (biết thêm ngoại ngữ khác là một lợi thế).

We will be reviewing your qualifications and experience with available positions at the present time, and should your application be short-listed, we will then contact you for an interview.