Order Taker/ Nhân viên tiếp nhận thông tin

JOB SUMMARY

Answer telephones using appropriate etiquette and record guest food and beverage orders accurately. Enter orders into the Point of Sale (POS) system and communicate special requests, dietary restrictions, or VIP status to the kitchen and runner team. Upsell menu items, promote daily specials, and provide guests with accurate estimated delivery times. Process payment information or room charges. Respond promptly to inquiries from guests and other departments regarding menus, hours of operation, and special amenities. Maintain a clean and organized workspace.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

• Days off/week: 2 days
• Competitive package| 13th salary month
• Full salary & service charge, social insurance during probation
• Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance
• National and international training courses
• Opportunity to develop career

• CANDIDATE PROFILE

Education: High school diploma

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: Food Safety certification course