IT Officer

Monitor, operate, maintain, and support the entire IT system, including network infrastructure, servers, applications, and user devices in the hotel to ensure continuous, stable, and secure operations.

DUTIES AND RESPONSIBILITIES:

1. User & Department Support

• Provide technical support for PCs, laptops, printers, scanners, projectors, hardware, and related software.

• Assist in troubleshooting issues for relevant departments.

• Install and configure new work devices for employees.

• Support meeting rooms, conferences, ballrooms, and VIP guests.

• Assist with email and Office installation.

• Guest support:

• Connect guests to Wi-Fi.

• Support in-room IP Phones (unable to call, line errors, voicemail issues).

• Support in-room TV/IPTV (missing channels, power issues, STB errors).

• Provide support for events at the Convention Center (audio, presentations, network connectivity).

2. Network & Security Support

• Monitor and maintain LAN/WAN networks, switches, Wi-Fi, cameras, and TVs. Manage internal Wi-Fi and guest Wi-Fi (Controller/Access Points).

• Update antivirus, implement security measures, and perform regular data backups.

3. Hospitality Systems

• PABX/IPPBX - Operate, check lines, and support room extensions.

• IPTV System - Manage STBS, TV channels, and CMS content. CCTV/Camera System:

• Monitor camera operations.

• Check recording, playback, and NVR/SAN storage.

• Assist Security with data extraction when required. Maintain and install cameras

4. Administrative Tasks

• Inventory IT assets and update the Asset List monthly.

• Prepare incident reports and system operation reports.

• Track pending tasks and daily tasks of the IT department. Support IT equipment procurement.

• Hand over work, documentation, and checklists according to corporate standards

- Competitive salary .

- Meal, accommodation, transportation, and phone allowances

- Enntitlement to Service Charge and hotel facilities/benefits in accordance with Company policies

- Full employee benefits in compliance with the Vietnamese Labor Law and Social Insurance regulations

1. Qualifications:

- Bachelor's or College degree in IT or related field.

- Knowledge of Opera, Symphony, MC, Sun, Cadena systems, interfaces, cameras, IPTV, and PBX.

- Good English communication skills.

- Responsible, proactive, and able to work under high pressure.

- Willing to provide support outside working hours when issues arise.

- Strong teamwork skills

2. Experience:

- Hotel IT experience is a strong advantage, with at least 2 years of experience.