Night Desk Clerk

To take responsibility for the smooth running of the night shift operation. To audit night shift activities and process daily administrative data and briefing material.

DUTIES AND RESPONSIBILITIES

1. Performs reception tasks during night hours and provides an effective service to hotel guests.

2. Including prompt registration and processing of newly arrived guests.

3. Effectively responds to guests' requests for information about the hotel and its surroundings.

4. Check the daily payments from different departments. Conducts basic accounting procedures including invoicing, payments and cash operations.

5. Creates reports and prints out different overview information for the next day's service.

6. Ensures the general security and monitors public areas of the premises.

7. Accompany guests in emergency situations.

8. Ensure that guests' mail and messages are delivered promptly.

9. Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel's guests in describing or demonstrating such facilities. 10. Handles internal and external phone calls and handles incoming guest room

Reservations.

11. Performs clerical tasks including filing, data entry, copying, phone system management, etc.

12. Maintains updated resource information

- Competitive salary .

- Meal, accommodation, transportation, and phone allowances

- Enntitlement to Service Charge and hotel facilities/benefits in accordance with Company policies

- Full employee benefits in compliance with the Vietnamese Labor Law and Social Insurance regulations

1. Vocational or Technical Certificate in related field.

2. Minimum 1 year of experience in a similar position preferably in the hospitality business. 

3. Proficiency in English and computer literate.

4. Proactive, assertive and solution orientated.

5. Clear, confident and energetic personality.