Bell Captain

To direct and control all activities of the Bell Desk ensuring that the department achieves its guest experience objectives.

DUTIES AND RESPONSIBILITIES

1. Directs and supervises all subordinate Bell Desk staff to ensure that all operational matters are handled on time and guest expectations are met.

2. Monitors the general condition, cleanliness and maintenance of the buggies and takes appropriate action where necessary.

3. Prepares duty rosters ensuring the most efficient use of resources.

4. Co-ordinates guest transportation requirements with the Car Hire desk and takes corrective action in the event of anticipated problems.

5. Co-ordinates the ordering, receiving and delivery of all newspapers and magazines. 

6. Handles and documents as required, all incoming and outgoing mail.

7. Interacts with the Resort Host on day-to-day operational matters to ensure guest needs and requests are attended to quickly and efficiently.

8. Supervises luggage, message and guest delivery and pick-ups.

9. Assists guests with arrival and departure procedures.

10. Co-ordinates with Buggy drivers regarding resort transportation.

11. Effectively administers the department preparing and submitting reports on time as directed.

- Competitive salary .

- Meal, accommodation, transportation, and phone allowances

- Enntitlement to Service Charge and hotel facilities/benefits in accordance with Company policies

- Full employee benefits in compliance with the Vietnamese Labor Law and Social Insurance regulations

1. Bachelor's degree in any field.

2. Minimum 3 years of experience in a similar position preferably in a hospitality business.

3. Proficiency in English and computer literate.

4. Able to handle physically demanding workload.

5. Ability to lead, motivate and develop a team of individuals.