Banquet Supervisor

• Assists the Food & Beverage Manager in the coordination and delegation of daily tasks to deliver an exceptional operating performance.
• Communicates expectations, recognises performance, and produces consistent desired business results.
• Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
• Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all departmental related matters.
• Supervises the workflow of opening and closing shift includes polishing of glassware and mis-en-place preparation (i.e. table setting, turnover, clean up etc.), proper storage and count of operating equipment at the end of the day.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Coordinate tasks within the assigned sector to ensure that smooth running of service.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
• Assists the higher management in updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.
• Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.
• Ensure all team members recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
• Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
• Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due.
• Mentor and guide individual team members’ growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.
• Proactively identify training needs of team members to ensure enhancement and performance improvement.
• Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.
• Protect the privacy and security of guests and coworkers.
• Complies strictly to all departmental operating standards, policies and procedures set by the hotel.
• Be able to perform all tasks within the department and assist in shift coverage when necessary.

• Work in a professional luxury hotel environment, awarded the Forbes Travel Guide 5-Star Rating 2026 – the most prestigious authority in the international hospitality and tourism industry.
• Attractive long-service bonus scheme for employees with a minimum of three years’ tenure, separate from the 13th-month salary.
• Career development opportunities with a hotel group ranked Best in the World, as voted by the prestigious Travel + Leisure magazine.
• Enjoy an attractive service charge, consistently ranked Top 5 in Hanoi.
• Competitive and attractive compensation and benefits, including 100% salary during the probation period.
• Comprehensive protection policies under Suncare Insurance, along with continuous talent development programmes by Sun Hospitality Group – ranked Top 3 Best Companies to Work for in Vietnam in the Tourism, Culinary, and Hospitality sector.
• And many other competitive benefits and privileges.

Qualification

• General Education Certification /Diploma.

Work Experience

• Experiences in similar role at luxury hotels/resort

Technical Skills

• Working alcohol service knowledge (i.e. wine service)
• Good command of written and spoken English

Attach CV in English with photo