Sales Event Manager

BASIC FUNCTION:

The Sales Event Manager is responsible for planning, coordinating, and managing sales activities related to meetings, events, weddings, banquets, corporate functions, and social events. This position ensures that all event enquiries are handled professionally, sales opportunities are maximized, and guest expectations are met in line with Centara Hotel & Residences Van Don's standards.

DUTIES AND RESPONSIBILITIES:

1. Handle event enquiries, prepare proposals, quotations, contracts, and follow up with clients in a timely and professional manner.

2. Develop and maintain strong relationships with corporate clients, event organizers, wedding planners, travel agents, and local business partners.

3. Coordinate with relevant departments such as F&B, Kitchen, Front Office, Housekeeping, Engineering, Finance, and Banquet team to ensure smooth event operations.

4. Conduct site inspections, hotel show rounds, and presentations to potential clients to promote the hotel's event facilities and services.

5. Achieve assigned sales targets for events, meetings, banquets, weddings, and group business.

6. Prepare event orders, function sheets, and all necessary event-related documents accurately and distribute them to concerned departments.

7. Follow up on deposits, payments, billing instructions, and outstanding accounts in coordination with the Finance Department.

8. Monitor market trends, competitor activities, and client feedback to identify new business opportunities.

9. Ensure all events are delivered according to the agreed contract, hotel standards, and guest expectations.

10. Handle client feedback and complaints professionally, ensuring proper service recovery and guest satisfaction.

11. Maintain accurate records of sales activities, client databases, contracts, and event reports.

12. Support the Sales & Marketing team in promotional activities, sales calls, trade events, and hotel campaigns.

13. Comply with hotel policies, brand standards, grooming standards, safety regulations, and confidentiality requirements.

- Competitive salary .

- Meal, accommodation, transportation, and phone allowances

- Enntitlement to Service Charge and hotel facilities/benefits in accordance with Company policies

- Full employee benefits in compliance with the Vietnamese Labor Law and Social Insurance regulations

CRITERIA:

1. Bachelor's degree in Hospitality Management, Business Administration, Sales & Marketing, or related field.

2. Minimum 2-3 years of experience in hotel sales, event sales, banquet sales, or MICE business, preferably in a 4-5 star hotel.

3. Good knowledge of event planning, banquet operations, corporate meetings, weddings, and hotel sales procedures.

4. Strong communication, negotiation, presentation, and interpersonal skills. 

5. Good command of English and Vietnamese, both spoken and written.

6. Well-organized, detail-oriented, proactive, and able to work under pressure. 

7. Professional appearance, positive attitude, and strong customer-service mindset.

8. Good computer skills, especially Microsoft Office; experience with hotel systems is an advantage.