Assistant Chief Security

BASIC FUNCTION:

The Assistant Chief Security assists the Chief Security in planning, organizing, coordinating and supervising all security, safety, fire life safety and loss prevention activities of the hotel and residences.

The position is responsible for ensuring the efficient day-to-day operation of the Security Department, maintaining a safe and secure environment for guests, residents, associates and visitors while ensuring compliance with company policies, local regulations and emergency response requirements.

The Assistant Chief Security acts on behalf of the Chief Security during his absence.

DUTIED AND RESPONSIBILITIES:

1. Leadership & Supervision

- Assists the Chief Security in managing the daily operations of the Security Department.

- Supervises Security Supervisors and Outsourced security guards during assigned shifts.

- Ensures all security personnel perform their duties professionally and efficiently. - Conducts daily briefings and shift handovers.

- Assists in preparing duty rosters, leave schedules and manpower deployment plans.

- Monitors employee performance and provides coaching when required.

- Assists in performance evaluations and disciplinary procedures.

- Maintains high standards of appearance, discipline and professionalism within the department.

2. Security Operations

- Supervises all security operations throughout the property.

- Ensures effective access control procedures for guests, associates, contractors and visitors.

- Oversee CCTV monitoring and security control room operations.

- Conducts regular inspections and patrols of all guest and back-of-house areas.

- Monitors loading dock, receiving areas, staff entrances and vehicle access points. Ensures proper key control and asset protection procedures are followed.

- Responds to security incidents and emergencies promptly.

- Assists in conducting investigations involving: Theft, Lost Property, Property Damage, Fraud, Guest Complaints, Employee Misconduct.

- Prepare detailed incident reports and investigation records.

- Recommends corrective actions to prevent recurrence of incidents.

3. Fire Life Safety & Emergency Response

- Assists in implementing Fire Life Safety programs throughout the property.

- Conducts regular inspections of fire protection equipment and systems.

- Verifies the readiness of emergency equipment and evacuation routes.

- Participates in fire drills and emergency exercises.

- Assists in coordinating emergency responses involving: Fire Incidents, Medical Emergencies, Bomb Threats, Natural Disasters, Security Threats.

- Acts as Emergency Response Team Leader when assigned.

- Ensure fire exits, emergency lighting and evacuation signage remain unobstructed and operational.

4. Safety & Risk Management

- Conducts routine safety inspections and hazard identification audits.

- Reports unsafe conditions and recommends corrective actions.

- Assists in workplace accident investigations.

- Monitors contractor compliance with hotel safety requirements.

- Supports implementation of occupational health and safety programs.

- Assists with risk assessments and loss prevention initiatives.

5. Guest & Employee Relations

- Assists guests and associates with security-related concerns.

- Provides professional support during emergencies and critical incidents. Handles guest complaints related to safety and security matters.

- Supports VIP arrivals, government delegations and special events.

- Maintains a visible presence throughout the property to enhance guest confidence and deter security incidents.

6. Training & Development

- Conducts orientation training for new security associates.

- Delivers security awareness and fire safety training programs.

- Maintains training records and attendance documentation.

- Promotes safety and security awareness among all hotel associates.

7. Administration & Reporting

- Maintains accurate departmental records and reports.

- Reviews Daily Security Reports and Incident Reports.

- Assists in preparing weekly and monthly departmental reports.

- Maintains: Key Control Records, Lost & Found Records, Visitor Logs, Contractor Records, CCTV Records, Training Records.

- Ensure proper use and maintenance of security equipment.

- Maintains confidentiality of all security information.

8. External Liaison

- Assists the Chief Security in maintaining relationships with: Local Police, Fire & Rescue Authorities, Medical Services, Government Agencies.

- Supports official inspections and emergency coordination activities.

- Assists with investigations involving external authorities when required.

- Competitive salary .

- Meal, accommodation, transportation, and phone allowances

- Enntitlement to Service Charge and hotel facilities/benefits in accordance with Company policies

- Full employee benefits in compliance with the Vietnamese Labor Law and Social Insurance regulations

CRITERIA:

1. Minimum three (3) years of security experience in hotels, resorts, commercial properties or equivalent.

2. Minimum one (1) year in a supervisory role.

3. Knowledge of security operations, fire prevention and emergency response procedures.

4. Familiarity with CCTV, access control and security systems.

5. Good investigation and report writing skills.

6. Good command of spoken and written English.

7. Proficiency in Microsoft Office applications.

8. Strong leadership, communication and interpersonal skills.

9. Ability to remain calm and make decisions during emergencies.