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Front Office Manager (Novotel Living Saigon South)
- Hạn nộp: 15/08/2026
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
Mô tả công việc
- Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
- Check that all Front Office employees report to work punctually and are well groomed before each of their shift
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
- Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Liaise with Finance Department to ensure that credit procedures are properly carried out
- Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
- Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
- Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
- Handle all guest correspondences and ensure prompt follow-ups
- Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
- Interview, select and recruit Front Office employees
- Identify and develop team members with potential
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Prepare detailed induction programs for new employees
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Quyền lợi được hưởng
- Heartist card offering discounted rates at Accor Hotels.
- Develop your talent through Accor Academy learning and development programs.
- Lunch allowance, uniform provided, and free parking at the hotel’s basement parking area.
- Competitive package salary.
- Social insurance bases on full basic salary
- Bao Viet health insurance and PTI accident insurance.
- Annual company trip and periodic health check-ups
Yêu cầu công việc
- Diploma in Tourism & Hospitality Management
- Minimum 3 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Results and service oriented with an eye for details
- Ability to multi-task, work well in stressful & high-pressure situations
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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73 Hoàng Văn Thái, Khu đô thị Phú Mỹ Hưng, Tân Phú, Quận 7, Ho Chi Minh City, Vietnam-
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Novotel Living & ibis Saigon South Hotel Hotel for business and leisure "Welcome to Novotel Living & Ibis Saigon South. Our Team and I are here to serve you from the heart and make your stay pleasant." YANG Chris, Hotel Manager Novotel Living & Ibis Saigon South is conveniently located few steps from Saigon Exhibition & Convention Center (SECC) with its easy access to Ho Chi Minh city center as well as Long Hau/ Long Thanh Industrial Park. Surrounded by Business, Medical & Entertainment district of Phu My Hung, our guests can walk to corporate offices, FV Hospital, Tam Duc Heart Hospital & international clinics, the Crescent shopping mall and lake. It's also only minutes away to popular Korean Town and SC Vivo City where popular restaurants & bars and shopping for your venture in District 7. The hotel makes ideal base for leisure and business travelers, featuring 140 modern rooms with timber floors, free WIFI Internet access, Business Corner, Restaurant Outlets and Meeting spaces with its easy access to industrial Zone and City Center.
Quy mô: 
73 Hoàng Văn Thái, Khu đô thị Phú Mỹ Hưng, Tân Phú, Quận 7, Ho Chi Minh City, Vietnam
Thông tin liên hệ
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T&C Department - T&C Manager -
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