Learning & Development Supervisor

Safety and Security

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Policies and Procedures

• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Communication

• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
• Provide assistance to coworkers, ensuring they understand their tasks.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.

Assists Management

• Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.
• Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
• Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
• Assist management in preparing work schedules of hourly employees.
• Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
• Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
• Assist management in preparing and conducting performance reviews of hourly employees.
• Collaborate with management to formally recognize hourly employees' performance contributions.
• Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.

Working with Others

• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Quality Assurance/Quality Improvement
• Comply with quality assurance expectations and standards.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Training - Development

• Assist with design and development of training programs, (including lesson plans and training methods) following company training philosophy and standards).
• Design and develop training programs (including lesson plans and training methods) in accordance with company philosophy and standards.
• Order and manage inventory of training materials and supplies.
• Prepare for training classes (e.g., materials, setup classes, breakdown classes).
• Design and create interactive training in various formats.
• Design, develop, and produce training materials (e.g., facilitator/participant workbooks, manuals, brochures, job aids, posters).
• Develop training aids and multi-media tools to present training material.

Administration

• Create and type office correspondence using computer.
• Create and maintain filing systems.
• Maintain confidentiality and security of employee and property records, files, and information.
• Answer phone calls and record messages.
• Distribute and route mail.
• Order and track Human Resources office supplies and forms.

• Competitive salary and Service charge during probation
• 12 days full paid leave a year
• 24/24 Personal Accident Insurance
• Insurance as per labor law
• Duty meals and uniform including laundry
• Professional working environment
• Long term career opportunity and internal opportunities in 19 properties in Vietnam
• Other benefits for associate from Marriott International

• Education High school diploma/G.E.D. equivalent
• Related Work Experience At least 1 year of related work experience
• Supervisory Experience At least 1 year of supervisory experience

• Send your CV to rhi.dadha.hr(a còng)renaissancehotels.com