REV - E Commerce Supervisor/ Assistant Manager

1. Financial & E-commerce Performance:

• Support the development and execution of the revenue plan and marketing plan.
• Implement and monitor e-commerce and digital marketing activities to achieve revenue and online distribution objectives.
• Manage and optimize digital marketing channels including SEO, SEM/PPC, Display, Email Marketing, Social Media, and OTA platforms.
• Analyze market trends, competitor activities, and campaign performance to identify opportunities for revenue growth.
• Prepare regular performance reports and recommendations for management.

2. Distribution & Online Channels:

• Support the management of hotel distribution channels, including Brand Website, OTAs, GDS, and partner platforms.
• Monitor channel performance and recommend actions to improve visibility, conversion, and cost efficiency.
• Promote direct bookings through BPG and other direct booking initiatives.
• Maintain strong working relationships with OTA partners and BWI.

3. Content Management:

• Ensure hotel content, images, offers, and promotions are accurate and up to date across all online channels.
• Manage content updates through Portal and other distribution systems.
• Support the execution of global, regional, and hotel-level marketing campaigns.
• Assist in the creation and distribution of e-newsletters and promotional communications.

4. Social Media & Digital Marketing:

• Coordinate with media agencies and partners to manage hotel social media channels.
• Create engaging content and support campaign execution across social platforms.
• Monitor reviews, social media engagement, and competitor activities.
• Respond to guest inquiries and feedback through digital channels when required.
• Track campaign performance and provide insights for continuous improvement.

5. Collaboration & Guest Experience:

• Work closely with Sales, Revenue, Operations, and Marketing teams to ensure consistent brand messaging and promotional activities.
• Support sponsorships, photography projects, and promotional events that enhance brand awareness.
• Maintain compliance with BWI brand standards across all digital touchpoints.

• Working 5 days per week.
• Full salary and service charge provided during the probation period.
• Competitive salary, with staff accommodation or transportation allowance provided.
• Full benefits including insurance, annual leave, and holiday bonuses.
• Relocation support and annual home visit benefits.
• Annual Leave: 12 days of annual leave, with 1 additional day added each year.
• Employee Birthday: one paid day off and birthday gift.

• Diploma or Bachelor’s degree in Hospitality, Tourism, or a related field.
• Minimum 2–3 years of experience in a similar role.
• Strong understanding of hotel distribution channels, including Brand Website, OTAs (Book*******, Expedia, Agoda, etc.), and direct booking strategies.
• Ability to analyze data, interpret performance metrics, and provide actionable recommendations to improve revenue and online visibility.
• Strong leadership, communication, and problem-solving skills.
• Good command of written and spoken English.

• Apply now: careers[a còng]worl********************
• Hotline: 0383******
• Address: 152 Tran Hung Dao Street, Cua Lap Duong To Hamlet, Phu Quoc Special Zone, An Giang Province, Vietnam