Front Office Manager - Trưởng bộ phận Lễ tân

• Operational Management

Assist the Front Office Manager in managing daily Front Office operations, including Reception, Guest Relations, Concierge, Bell Service, Telephone Operator, and Transportation services (if applicable).

Ensure smooth check-in, stay, and check-out experiences for all guests.

Supervise daily shift operations and ensure compliance with hotel standards and procedures.

Monitor room inventory, room assignments, and guest requests.

Coordinate effectively with Housekeeping, Engineering, Security, Reservations, and other departments.

Act as Manager on Duty (MOD) when assigned.

Handle guest complaints, service recovery situations, and operational emergencies professionally.

• Guest Experience

Maintain and enhance guest satisfaction through exceptional service delivery.

Welcome and assist VIP guests and repeat guests.

Monitor guest feedback and implement corrective actions as required.

Ensure personalized service and guest recognition programs are effectively executed.

• People Management

Supervise, coach, and motivate Front Office team members.

Assist in recruitment, onboarding, training, and performance management activities.

Conduct daily briefings and departmental meetings.

Prepare duty rosters and ensure adequate staffing levels.

Support employee engagement and team development initiatives.

• Revenue & Financial Management

Support room revenue maximization through upselling and inventory management.

Monitor daily financial transactions, cashier reports, and cash handling procedures.

Assist in controlling departmental labor costs and operational expenses.

Ensure accuracy of billing, postings, and revenue reporting.

• Administration & Compliance

Ensure adherence to hotel policies, SOPs, and brand standards.

Maintain operational records, reports, and departmental documentation.

Support internal and external audits.

Ensure compliance with health, safety, security, and local regulations.

• Competitive salary and service charge
• Professional working environment in a 4–5 star hotel
• Training and career development opportunities
• Insurance and other benefits according to company policy

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related fields.
• Minimum 2–4 years of supervisory or management experience in Front Office operations within a 4–5 star hotel or luxury resort.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.
• Proficiency in PMS systems (Opera, Opera Cloud, Fidelio, or equivalent).
• Good knowledge of revenue management and guest service standards.
• Fluent in English; additional languages are an advantage.

Nhận hồ sơ và phỏng vấn trực tiếp: THE PEARL HOI AN

ĐC: Biển An Bàng, Hội An Tây, Đà Nẵng

ĐT: +84 935 972 537