[Hội An] Front Office Manager

• Oversee daily Front Office activities, ensuring smooth execution of reception, guest services, and lobby operations across all shifts.
• Monitor reservations, room inventory, and rate integrity to maximize occupancy and revenue opportunities.
• Ensure cash handling, billing, and financial transactions are processed accurately and in compliance with company standards.

Team Leadership & Service Excellence

• Develop structured onboarding and refresher training programs to ensure all Front Office employees understand service standards, operational procedures, and guest experience expectations.
• Conduct regular coaching sessions, service observations, and performance reviews to strengthen individual capability and close skill gaps.
• Monitor service quality across properties through audits, guest feedback, mystery guest reports, and operational reviews, ensuring a consistent guest experience regardless of location.
• Establish clear performance indicators for Front Office teams and take proactive actions to improve productivity, service scores, and guest satisfaction results.
• Identify high-potential employees, create development plans, and build a sustainable talent pipeline for future supervisory and management positions.
• Partner with property leaders to ensure service standards, communication practices, and operational execution remain aligned across all locations.

Cross-Functional Coordination

• Collaborate closely with Housekeeping, Sales, and other operational teams to maximize room availability and enhance guest satisfaction.
• Ensure timely communication of occupancy forecasts, guest requests, promotions, and operational updates.
• Lead departmental meetings and align team priorities with business objectives.
• Support the General Manager with operational projects and strategic initiatives as required.

Reporting & Compliance

• Prepare operational reports, staffing updates, and service performance summaries to support decision-making.
• Ensure adherence to company policies, operational procedures, and hospitality regulations.
• Monitor operational risks and implement preventive measures to maintain service continuity.
• Maintain accurate records and documentation related to Front Office operations.

• 13th-month salary
• Annual leave: start with 12 days and plus 1 day every 2 year working.
• Employee discount.
• Social insurance: in accordance with the Social Insurance Law and Premium Health insurance.
• Other allowance (Team bonding, birthday, marriage,...).
• Annual Performance Review.

• Minimum 5 years of Front Office experience within the hospitality industry, including at least 2 years in a supervisory or management capacity.
• Strong understanding of hotel operations, reservations management, guest service standards, and revenue awareness.
• Proficiency in hotel management systems, Microsoft Office applications, and operational reporting.
• Professional communication skills in both Vietnamese and English; an additional language is an advantage.
• Remains composed and solution-focused when handling guest complaints or operational challenges.
• Builds trust quickly with guests, team members, and cross-functional stakeholders.
• Makes sound decisions based on operational priorities and business impact.
• Leads by example and creates a positive, accountable team environment.

• CV