Assistant Front Office Manager (Urgent)

• To control the day-to-day operations of the Front Office.

• To maintain close contact with guests to build up good relationships especially with return guests.

• To ensure that Guest History records are up-dated, accurate and organized in the Opera.

• To fine tune services of the Front Office operations, and have a good eye for details.

• To liaise closely on a daily basis with all other departments in Rooms Division in order to ensure effective communication and collaboration with all parties concerned.

• To ensure guest comments are followed up and acted upon without delay.

• To update all manuals, policies and procedures, when required.

• To carry out regular training in order to ensure the highest levels of performance are maintained at all times.

• To ensure all cash transactions handled by the Front Office personnel are done according to the guidelines set by the Director of Finance.

• To organize, direct and coordinate the daily activities of Front Office.

• To ensure all section heads observe the hotel policies and procedures, as well as supervising their respective personnel in the Front Office Department.

• To ensure that all the staff adhere to all policies and procedures established by the hotel management.

• To handle guests' complaints, when necessary, concerning services of all areas of operation and followed up and corrective action is taken as soon as possible.

• To ensure effective communication and coordination within the Front Office and with otherdepartments.

• To be thoroughly conversant with the Front Office operation, policy matters and the computer system.

• To check and ensure that all rooms / suites assigned for VIPs are in good order and respective amenities are placed in prior to their arrival

• To welcome arriving and escort VIPs and bid farewell upon their departure.

• To ensure all records and reports in each Front Office section's "Log Book" are promptly and efficiently recorded and followed up.

• To work closely with Security Department in handling and resolving incidents affecting in-house guests.

• To have good knowledge and understanding of all emergency procedures and hotel policies.

• To ensure the main entrance and driveway is free of obstruction and traffic congestion at all times, especially so during VIP's visit or function.

• Responsible for the overall supervision, operation and ensure the coordination among all the Front Office sections

• Maintain good interpersonal relationship between hotel management and guests.

• Assist the Learning & Development Manager in planning, organizing and conduct training for all the Front Office staff.

• To ensure sufficient staff is on duty according to the hotel occupancy and approved staff manning. And to arrange for replacement for staff on medical leave or any other leave.

• To ensure that room occupancy forecast is not overbooked by the Reservation's staff and to maximize room revenue.

• Although you are employed by the Front Office Department, you may be reassigned to any area that the management deems suitable and necessary.

• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority

• Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.

• Contribute Social Insurance during the probation period (2 months)

• Telephone allowance as Company's policy

• Competitive Service Charge

• Attractive year-end and Lunar New Year bonuses

• Social insurance based on 100% of salary

• 24/7 personal accident insurance from the first working day

• Duty meals provided

• Global training opportunities and career development with Accor Group

• Minimum 1 years of relevant experience in a similar capacity

• Strong leadership, interpersonal and training skills

• Excellent reading, writing and oral proficiency in English language

• Proficient in MS Excel, Word, & Power Point

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times

• Submit your application directly on the Hoteljob website

• Fill out the application form at our HR Office: Mercure Hanoi La Gare - 94 Ly Thuong Kiet street, Cua Nam Ward, Hanoi City

• For further details, please contact the HR Department (024.3944.7766 ext. 6022) or Ms. Nga-Mobile phone: 0983 307 082