F&B Service Captain​

• Supervise daily restaurant floor operations to ensure smooth and efficient service flow.​
• Conduct pre-shift briefings to communicate daily specials, promotions, VIP guests, and service updates.​
• Ensure all service standards, grooming standards, and SOPs are strictly followed.​
• Welcome and assist guests, ensuring a positive and memorable dining experience.​
• Handle guest feedback, complaints, and special requests promptly and professionally.​
• Coordinate closely with the kitchen and bar to ensure accurate and timely food and beverage service.​
• Monitor table setup, cleanliness, and overall outlet presentation.​
• Support upselling initiatives and promote menu knowledge within the team.​
• Assist in staff training, coaching, and performance monitoring.​
• Ensure accurate use of POS systems and proper billing procedures.​
• Ensure compliance with food safety, hygiene, and sanitation standards (HACCP).​
• Monitor operating equipment and report maintenance issues when necessary.​
• Assist in scheduling and roster planning when assigned.​
• Lead by example by providing hands-on service during peak periods.​
• Other Tasks assign by Superior / Managers.​

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​
• True Confidence: having the knowledge and skills to perform your role, and giving guests theconfidence that they can trust you, to help and support them during their stay​
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner​

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.​

• Diploma or degree in Hospitality/Hotel Management preferred.​
• Minimum 2 years of F&B service experience, including at least 1 year in a senior waiter/waitress or captain role.​
• Strong leadership, communication, and guest service skills.​
• Good knowledge of food and beverage service procedures and standards.​
• Fluent in Vietnamese and English; additional languages are an advantage.​
• Proficient in POS systems and basic MS Office.​
• Knowledge of food safety and hygiene standards.​
• Flexible to work shifts, including evenings, weekends, and public holidays.​
• Strong customer service mindset with a “Yes, I can do” spirit.​
• Ability to multitask and perform effectively in a fast-paced environment.​