Front Office Manager/Trưởng Bộ phận Tiền Sảnh

• Lead and oversee the daily operations of the Front Office, including Reception, Concierge, Bell Service, Lifeguard, Telephone Operator, and Night Audit.
• Ensure exceptional guest experiences by delivering personalized service, efficiently handling guest requests, and resolving complaints in a professional and timely manner.
• Monitor and maintain high standards of service quality, brand standards, and operational procedures across all Front Office functions.
• Collaborate closely with Housekeeping, Reservations, Sales, Engineering, and other departments to ensure smooth hotel operations and seamless guest experiences.
• Optimize room inventory, upselling opportunities, room allocation, and occupancy performance in coordination with the Revenue and Reservations teams.
• Recruit, train, coach, motivate, and develop the Front Office team while conducting regular performance evaluations and succession planning.
• Prepare staff schedules, monitor productivity, control labor costs, and ensure efficient workforce planning.
• Analyze operational reports, guest feedback, and performance metrics to identify improvement opportunities and implement effective action plans.
• Ensure compliance with hotel policies, safety and security procedures, financial controls, and all applicable legal requirements.
• Perform any other duties and special projects as assigned by the General Manager or Management Team.

-Monthly service charge based on hotel performance during the operational phase.

- 8,5 h/day (working day), 2 DO/week.

-Holiday, birthday, and recognition bonuses.

-Fusion STAR Stay Program (FSSP).

-Full Social Insurance, Health Insurance, and Unemployment Insurance as per Vietnamese labor regulations.

-24/7 accident insurance.

-Daily staff meals during the operational phase.

-Uniform provided with complimentary laundry service.

-Annual health check-up.

-Wellness programs (yoga, mindfulness, mental wellness activities, etc.).

-Professional and soft-skill development programs.

-Internal career advancement opportunities within the Fusion Hospitality Group.

-Bachelor's Degree in Human Resources, Hospitality Management, Business Administration, or related field.

-Minimum 3–5 years of experience in Training, Learning & Development, or Human Resources within the hospitality industry.

-Strong presentation, facilitation, and communication skills.

-Good command of English, both written and spoken.

-Proficient in Microsoft Office applications.

-Strong organizational, planning, and interpersonal skills.

-Ability to manage multiple projects and work effectively under pressure.

-Experience in recruitment and employee engagement activities is an advantage