[SILVERLAND GROUP] - Event Manager

• Conduct site inspections and venue presentations for prospective clients.

• Meet with clients to understand event objectives, requirements, budgets, and expectations.

• Collaborate with the Sales team to develop event proposals and customized solutions.

• Build and maintain strong relationships with corporate and social event clients.

• Provide professional consultation throughout the planning process.

2. Event Planning

• Develop event concepts, timelines, floor plans, and operational schedules.

• Prepare and manage Banquet Event Orders (BEOs), Event Orders (EOs), and event checklists.

• Coordinate event logistics, including venue setup, equipment, decoration, entertainment, and special requests.

• Ensure all event requirements are communicated accurately to operational departments.

3. Event Coordination

• Coordinate closely with Banquet, Kitchen, Front Office, Housekeeping, Engineering, Security, Purchasing, Finance, Spa, and other related departments.

• Conduct pre-event briefings with all operational teams.

• Ensure all departments understand event schedules, responsibilities, and service standards.

• Monitor preparation progress and ensure deadlines are met.

4. Event Execution

• Supervise venue setup and ensure all arrangements meet brand standards and client expectations.

• Be present throughout the event to oversee operations and provide immediate solutions when required.

• Coordinate any last-minute changes efficiently while minimizing operational impact.

• Ensure excellent guest experience during the entire event.

5. Post-Event Follow-up

• Conduct post-event evaluations with clients and internal departments.

• Gather guest feedback and identify improvement opportunities.

• Prepare event summary reports and recommendations.

• Maintain accurate event documentation and records.

6. Event Development

• Develop creative event concepts and themed experiences.

• Recommend new event packages and banquet products to increase revenue.

• Work with Marketing to develop promotional materials and event content.

• Monitor market trends and competitors to improve event offerings.

7. Responsibilities

• Coordinate event activities across all assigned hotels within the group.

• Support hotel teams during major events, VIP functions, weddings, conferences, and corporate activities.

• Standardize event planning procedures, documentation, and service quality across the cluster.

• Assist with pre-opening event planning and operational setup when required.

• Competitive salary and service charge
• Performance-based bonus
• 13th-month salary
• Social, Health and Unemployment Insurance in accordance with Vietnamese Labor Law
• Meal allowance during working hours
• Employee discounts on hotel services
• Friendly and professional working environment