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[NOVOTEL PHU QUOC RESORT] Assistant Revenue & Reservations Manager - Trợ lý Quản lý Doanh thu & Đặt phòng
- Hạn nộp: 25/09/2026
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
Số lượng
1
1
Giờ làm việc
Giờ hành chính
Giờ hành chính
Ngành nghề
Kinh doanh & tiếp thị
Kinh doanh & tiếp thị
Vị trí
Trợ lý, thư ký
Trợ lý, thư ký
Cập nhật
07/08/2026 11:34
07/08/2026 11:34
Mô tả công việc
1. Revenue Management Support
- Data Collection & Analysis: Assist the Manager in gathering occupancy data, Average Daily Rate (ADR), and RevPAR from the resort and competitive set (CompSet) for daily/weekly reports
- System Maintenance: Execute rate loading, inventory restrictions (close/open outs), and promotion setups across the PMS (Opera), CRS (TARS), and OTA channels under the Manager’s direction.
- Forecasting Assistance: Prepare historical booking data and pickup trends to support the Manager in formulating accurate demand forecasts.
- Daily Operations Oversight: Supervise the daily workflow of the Reservation office; ensure all FIT enquiries via email and phone are handled within the 24-hour Accor brand standard.
- Inventory Control: Monitor real-time room availability on systems and immediately escalate potential overbooking or high-occupancy periods to the Manager.
- Group & Allotment Management: Review and track group booking profiles, rooming lists, and cutoff dates, ensuring deposit and credit terms are secured in coordination with Sales and Finance.
- Data Auditing: Perform daily spot-checks on system bookings to ensure accurate profile data entry, market segmentation codes, rate codes, and billing instructions.
- Upselling & Loyalty Drive: Monitor and coach the team to maximize incremental revenue through upselling techniques and drive ALL (Accor Live Limitless) loyalty membership enrollment.
- Issue Resolution: Handle complex booking issues, system interface errors, and guest or travel agent complaints that escalate beyond the agent level.
- Rostering & Allocation: Create weekly work schedules for the reservation team to ensure seamless 7-day operations, subject to the Manager's approval.
- On-the-job Training: Conduct training sessions on Accor reservation systems, telephone standards, and department SOPs for both new hires and existing team members.
- Cross-Department Collaboration: Liaise with Front Office regarding VIP arrivals/room assignments and Finance concerning pending deposits or refunds.
- Assume full responsibility for the Reservation department and represent the department at daily briefings or operational meetings during the absence or authorization of the Revenue & Reservation Manager.
Quyền lợi được hưởng
- Attractive salary + service charge: Mức lương hấp dẫn + phí phục vụ (Service charge).
- Gasoline Allowance: Phụ cấp xăng xe hàng tháng.
- 3 meals per day: Cung cấp 03 bữa ăn mỗi ngày tại nhà ăn nhân viên.
- Training programs from AccorHotels Academy: Các chương trình đào tạo chuyên sâu từ Học viện AccorHotels.
- International working environment: Môi trường làm việc quốc tế chuyên nghiệp.
- AccorHotels room rates benefit: Chế độ ưu đãi giá phòng tại các khách sạn thuộc tập đoàn Accor trên toàn thế giới.
- Activities: Các hoạt động gắn kết: Sinh nhật, Tiệc cuối năm, Câu lạc bộ bóng đá, bóng chuyền...
- 13th-month salary & extra bonus: Thưởng lương tháng 13 & Thưởng theo kết quả kinh doanh.
Yêu cầu công việc
1. Education & Experience
- Bachelor’s degree or Diploma in Hospitality Management, Business Administration, Finance, Statistics, or related fields.
- Minimum of 2 - 3 years of experience in Reservation or Revenue management within international 4 to 5-star hotels/resorts. Experience as a Reservation Supervisor or Assistant Manager is highly preferred.
- Strong proficiency in Opera PMS is mandatory.
- Familiarity with Accor distribution systems (TARS/Anais) and OTA Extranets (Book*******, Agoda, Expedia, etc.) is a distinct advantage.
- Advanced computer skills, particularly in Microsoft Excel for data analysis, pivot tables, and forecasting formulas.
- Strong analytical mindset with the ability to interpret financial data, market trends, and booking patterns.
- Excellent communication, negotiation, and problem-solving skills to handle complex guest or agent complaints.
- Proven leadership abilities with experience in task delegation, team management, and conducting on-the-job training.
- High time-management skills with the capacity to work efficiently under pressure during peak seasons.
- Fluent in English (both written and spoken) to effectively communicate with international guests, corporate partners, and regional teams.
Yêu cầu hồ sơ
Vui lòng ứng tuyển qua Hoteljob hoặc email honganh.MAI a còng acco*****
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Khu tổ hợp Du lịch Sonasea Villas and Resort, tổ 5, Khu phố Đường Bào Dương Tơ, Đặc khu Phú Quốc, Tỉnh An GiangCÔNG TY TNHH C.E.O HOSPITALITY
Quy mô: 
Khu tổ hợp Du lịch Sonasea Villas and Resort, tổ 5, Khu phố Đường Bào Dương Tơ, Đặc khu Phú Quốc, Tỉnh An Giang
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