Front Office Manager

- Behaves and acts in an exemplary fashion, embodying the brand mindset

- Ensures that guests' stay at the hotel runs smoothly, helping to provide guest satisfaction at all times thanks to his/her thorough knowledge of the hotel

- Ensures the respect of procedures and hygiene and safety standards

- Manages and motivates front office teams in line with the brand's recommended behavioral guidelines, in order to provide personalized high quality guest services

- Manages headcount and organization for optimum efficiency in compliance with legislation

- Helps the department meet its targets

- Helps increase hotel revenue through his/her sales efforts

- Is regularly available in the hotel lobby and reception

- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty

- Anticipates guests' needs and takes them into consideration

- Handles any guest complaints that are not settled directly by members of the team

ADMINISTRATIVE RESPONSIBILITIES

- Ensures that invoicing and cash operations procedures are respected

- Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc)

- Draws up the annual budget for the department, analyses result and implements any corrective actions required

- Manages the department's headcount for optimum efficiency

- Makes sure that norms, standards and indicators are properly implemented and carries out regular checks. Suggests improvements if necessary

- Trains the team to use the appropriate sales pitches and supervises implementation

- Two-month probation period with full salary

- Two days off per week

- Social Insurance contributions based on actual salary

- Seniority bonus policy

- Suncare health insurance

- Employee recognition policy for contributions and performance

- Annual bonuses, gifts, and appreciation programs for holidays and Tet (Lunar New Year)

• College or University degree in Hospitality Management or related field.

• Minimum 3–5 years of experience in a similar position at a 4–5-star hotel or resort.

• Good command of English; additional languages are an advantage.

• Strong leadership, customer service, and problem-solving abilities.

• Proficient in hotel management systems (Opera, Smile, or equivalent).

• Professional appearance, high sense of responsibility, and teamwork spirit.