Asst. Spa Manager

• Assist in developing the team members and improve their performance through coaching and feedback per assigned task.

• Assist in the selection and recruitment process and train colleagues to make sure they deliver with compliance and to the standards we expect

• Ensure the spa facility is ready to receive guests every single time.

• Ensure a spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment time, and departure.

• You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on the spa experience.

• You consistently exhibit brand ambassador qualities and practices including physical presentation and actions

• Help achieve the department’s annual budget and set departmental goals

• Monitor budget and control expenses with a focus on spa product usage, retail inventory and labour cost.

• Monitor daily revenue status and drive tactical actions to ensure achievement of goals

- Two-month probation period with full salary

- Two days off per week

- Social Insurance contributions based on actual salary

- Seniority bonus policy

- Suncare health insurance

- Employee recognition policy for contributions and performance

- Annual bonuses, gifts, and appreciation programs for holidays and Tet (Lunar New Year)

1. Qualifications & Experience

- College/ University degree in Business Administration, Service Management, Beauty, Spa & Aesthetics, or related fields.

- Good communication skills in English (written and verbal).

- At least 2 years of experience in a management position at a spa, beauty clinic, or wellness/healthcare center.

- Candidates with experience in high-end hotel/resort spa environments are preferred.

2. Knowledge & Skills/ Kiến thức & Kỹ năng

- Good understanding of spa services and treatments, including skincare, body care, massage, ETC.

- Knowledge of cosmetics, beauty products, and beauty technologies is an advantage.

- Strong skills in staff management, training, and team development.

- Good communication and customer service skills.

- Proficient in office software, especially Excel and spa management systems.