Room Supervisor

• Supervise Room Attendants and Public Area Attendants during daily operations.

• Conduct inspections of guest rooms, corridors, and public areas to ensure cleanliness, maintenance, and safety standards are met.

• Ensure all cleaning procedures, checklists, and brand standards are followed consistently.

• Coordinate room assignments, special requests, VIP rooms, and turnaround priorities.

• Report maintenance issues promptly and follow up until completed.

• Assist in training, coaching, and motivating team members to enhance performance.

• Support the Executive Housekeeper with inventory control of linen, amenities, and cleaning supplies.

• Handle guest requests professionally, ensuring timely follow-up and resolution.

• Maintain accurate records, daily reports, and communication with Front Office and other departments.

• Ensure compliance with hotel policies, safety procedures, and hygiene standards.

- Two-month probation period with full salary

- Two days off per week

- Social Insurance contributions based on actual salary

- Seniority bonus policy

- Suncare health insurance

- Employee recognition policy for contributions and performance

- Annual bonuses, gifts, and appreciation programs for holidays and Tet (Lunar New Year)

• Diploma/degree in Hospitality or related fields.

• 1–2 years of experience in a 4–5 stars hotel environment, with previous supervisory experience preferred.

• Strong leadership, communication, and interpersonal skills.

• Excellent attention to detail and quality control.

• Good English communication skills (spoken and written).

• Proficient in MS Office; knowledge of PMS/Opera is an advantage.

• Ability to multitask, prioritize, and work under pressure.

• Professional, service-oriented attitude aligned with hotel standards.