Event Planning Manager

- Ensures accurate preparation and timely distribution of all Banquet Event Orders (BEOs) and event-related documents.

- Reviews contracts and agreements prepared by Sales to ensure operational feasibility.

- Submits accurate post-event reports and feedback to the Director of Events.

- Acts as the main liaison between clients and hotel operational departments.

- Leads pre-event meetings and ensures all departments are aligned on requirements.

- Oversees onsite execution of all events, ensuring standards, timing, and quality are met.

- Troubleshoots and resolves any operational issues during events.

- Ensures smooth handover from Sales/Events Sales Manager to Planning/Operations.

- Conducts post-event follow-ups with clients and internal teams.

- Handles client concerns promptly and ensures corrective actions are taken.

- Builds strong relationships with repeat and potential event clients

- Assists in managing event costs and ensures accurate billing for clients.

- Supports cross-selling and upselling of hotel products and services during the planning stage.

- Monitors banquet checks and guarantees are in line with agreed contracts.

- Supervises Event Planning Executives, ensuring effective workload distribution.

- Ensures training and development of team members in Hyatt Events Standards.

- Ensures all activities comply with Hyatt policies and local regulations.

- Attends training sessions and departmental meetings as required.

- Carries out any other reasonable duties as assigned by the Director of Events.

- Two-month probation period with full salary

- Two days off per week

- Social Insurance contributions based on actual salary

- Seniority bonus policy

- Suncare health insurance

- Employee recognition policy for contributions and performance

- Annual bonuses, gifts, and appreciation programs for holidays and Tet (Lunar New Year)

- Major: Business Administration, Tourism, Hospitality Management, Economics

- Experience: Minimum 2 years of experience in a similar position, preferably in 4-5 star hotels/restaurants.

- Knowledge: Strong knowledge of hotel, restaurant operations, and hotel business activities.

- Leadership skills: Good leadership and team management skills.

- Skills: Good negotiation and communication skills, strong planning and organizing skills, coaching and employee development skills.

- Computer skills: Proficient in using office software applications.

- Language: Fluent in English (both written and spoken).