Restaurant Reservation Supervisor

2. Handle all F&B bookings/inquiries coming daily through phone, online booking channels and e-mails

3. Advice and recommend food & beverage choices to customers while making the bookings.

4. Proceed with table allocation if needed

5. Confirm and reconfirm bookings for all F&B outlets

6. Responsible for taking clear and accurate information about every booker and update it correspondingly in database. Send confirmations for F&B reservations booked if necessary.

7. Handle pre-payment for F&B reservations and special events bookings if needed

8. Provide customers with any required information related to all F&B outlets, promotions and special events

9. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.

10. Establish and maintain an accurate filing system

11. Monitor and maintain the waitlist file

12. Approach inhouse /Outside Guests to introduce all F&B Promotions/Activities

13. Introduce the Bonvoy and upselling programs.

14. Preparation and compilation of various reports/Tasks as required by Assistant Director of Sales, Food & Beverage.

- Two-month probation period with full salary

- Two days off per week

- Social Insurance contributions based on actual salary

- Seniority bonus policy

- Suncare health insurance

- Employee recognition policy for contributions and performance

- Annual bonuses, gifts, and appreciation programs for holidays and Tet (Lunar New Year)

- At least 1-2 year of experience in Supervisor.

- Strong communication, negotiation, and persuasion skills.

- Proactive, responsible, and able to work under sales pressure.

- Proficient in MS Office.

- Fluent in English (spoken and written).