Reservations Manager

• Ensure information provided to guests is accurate and individualized

• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized

• Assist in preparing daily, weekly and monthly reports

• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

• Coordinate and communicate with all other departments to ensure a smooth operation

Team Management

• Interview, select and recruit direct reports

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by DOSM

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

- Two-month probation period with full salary

- Two days off per week

- Social Insurance contributions based on actual salary

- Seniority bonus policy

- Suncare health insurance

- Employee recognition policy for contributions and performance

- Annual bonuses, gifts, and appreciation programs for holidays and Tet (Lunar New Year)

- Strong knowledge of PMS (e.g., OPERA, MSC) and reservation systems

- Good command of English; additional languages are a plus

- Strong leadership, training, and team management skills

- Experience in inventory control, overbooking management, and guest service

- Proficient in MS Office (Excel, Outlook, Word)

- Detail-oriented, organized, and able to work under pressure

- Understanding of revenue reports and cost control

- High level of professionalism and guest-focused mindset

- Familiar with luxury hospitality standards