PHÚ YÊN | Wink Tuy Hoa Beach, Unscripted by Hyatt |Wink Coach/ Giám sát dịch vụ khách hàng Wink (Giám sát lễ tân)

Wink Coach is accountable for providing supervision and observation for the Wink Space daily operations to consistently and profitably deliver a high-quality guest experience.

Wink Coach is also the person in-charge of the Wink Space operations during his/her shift reporting directly to Wink Experience Manager and needs to provide cross – functional duty and support to the FO team.

- Active, balance and professional working environment

- Productivity focus not time attendance

- 12 days of annual leave

- Full service charge 

- Fun and playful internal activities

Over 03 years’ experience in service industry related work, hospitality sector and/or operations as a Supervisor or Team Leader is ideal

Over 02 year’s experience in a dynamic hotel, preferably with pre-opening experience is ideal

Bachelor’s degree in Hospitality Management, Tourism, Business Administration or related field is suggested but not required

Excellent written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English, other languages a plus

Ability to easily connect and provide a warm (first) contact for our guests, continuously making it personal at every interaction

Ability to provide on the job training, peer mentorship, team development and coaching

Ability to think critically, offer solutions, anticipate problems and provide action plan formulation; provide high level of attention to detail

Ability to work across all hotel sectors and departments at a basic level to best understanding role in FOH management and departmental collaboration

Team and knowledge management, system diversities, organizational and team interrelationships at multiple levels

Actively work to build a community of one, in actions and feelings

Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS

PHÚ YÊN | Wink Tuy Hoa Beach Unscripted by Hyatt |Wink Coach/ Giám sát dịch vụ khách hàng Wink (Giám sát lễ tân)