Organizational Development & Quality Manager

The Organizational Development & Quality Manager is responsible for implementing and coordinating organizational development, learning initiatives, quality improvement programs, and employee engagement activities to enhance workforce capability, strengthen service quality, promote a positive workplace culture, and support sustainable business growth.

1. Organizational Development & Talent Development

• Support the development and maintenance of competency frameworks for key positions and functions within the organization.
• Coordinate performance management and Individual Development Plan (IDP) processes.
• Work closely with department managers to identify development needs and recommend appropriate learning solutions.
• Support talent development and career growth initiatives across departments.
• Assist in reviewing workforce capability gaps and proposing development actions.
• Participate in organizational improvement projects to enhance people and business effectiveness.
• Monitor employee development progress and provide related reports and recommendations.

2. Learning & Development

• Develop and coordinate annual training plans in alignment with business and departmental needs.
• Manage training budgets and ensure effective utilization of learning resources.
• Organize onboarding, orientation, and internal training programs for employees.
• Coordinate external training courses, workshops, and certification programs when required.
• Maintain training records, learning documentation, and employee training databases.
• Evaluate training effectiveness and recommend improvement actions.
• Support the implementation and administration of Learning Management Systems (LMS) and other learning platforms.
• Promote a continuous learning culture throughout the organization.

3. Quality Management & Continuous Improvement

• Monitor and maintain service quality standards, operational procedures, and compliance requirements.
• Conduct regular quality checks, audits, and assessments across departments and operations.
• Collect and analyze customer feedback, operational performance data, and quality indicators.
• Identify service gaps, process inefficiencies, and improvement opportunities.
• Follow up corrective actions with relevant departments to ensure timely implementation.
• Support continuous improvement initiatives to enhance service quality and operational effectiveness.
• Prepare quality performance reports and recommendations for management review.
• Promote quality awareness and best practices across the organization.

4. Employee Engagement & Corporate Culture

• Coordinate employee engagement programs and initiatives to enhance employee experience.
• Organize employee events, recognition programs, and team-building activities.
• Support internal communication programs and employee communication channels.
• Promote company values, culture, and desired behaviors across all departments.
• Conduct employee surveys and analyze engagement feedback.
• Recommend improvement actions to strengthen employee satisfaction and workplace culture.
• Support employer branding activities that enhance the company's attractiveness as an employer.

5. Stakeholder Management

• Collaborate closely with department heads to identify development and quality improvement needs.
• Coordinate with external training providers, consultants, and vendors when required.
• Provide regular reports and recommendations on training effectiveness, employee engagement, and quality performance.
• Support management in implementing people development and quality initiatives.
• Perform other duties assigned by the HR Manager or Management Team.

• 100% salary during probation.
• Transportation and mobile phone allowances.
• Social insurance, health insurance, and unemployment insurance in accordance with Vietnamese Labor Law.
• PVI Healthcare Insurance and annual health check-up.
• 13th-month salary.
• Annual performance bonus (based on KPIs).
• Holiday and Tet bonuses.
• 12 annual leave days per year.
• Friendly, stable working environment with clear career development and promotion opportunities.

• Bachelor's Degree in Human Resources, Organizational Development, Business Administration, Hospitality Management, Psychology, or a related field.
• 5-7 years of experience in Learning & Development, Organizational Development, HR Development, Quality Management, or related functions.
• At least 1-2 years of supervisory, team-leading, or project coordination experience is preferred.
• Experience in designing or coordinating training and development programs.
• Experience in employee engagement, corporate culture, or quality improvement initiatives is an advantage.
• Experience in hospitality, F&B, retail, or service industries is preferred.
• Experience with LMS platforms or learning technologies is an advantage.
• Fluent in English