Outlet Supervisor

KEY RESPONSIBILITIES:

Job Summary

To assist the Outlet Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.

Essential Duties and Responsibilities – (Key Activities)

Customer Service

• Ensures the delivery of brand promise and provides exceptional guest service at all times.

• Provides excellent service to internal customers in other departments as appropriate.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

• Establishes a rapport with guests maintaining good customer relationships.

• Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits

- Two-month probation period with full salary

- Two days off per week

- Social Insurance contributions based on actual salary

- Seniority bonus policy

- Suncare health insurance

- Employee recognition policy for contributions and performance

- Annual bonuses, gifts, and appreciation programs for holidays and Tet (Lunar New Year)

- 1–2 years of experience in a similar position within a hotel or resort

- Good understanding of restaurant operations, service standards, and food safety & hygiene

- Strong skills in staff supervision, training, and handling guest complaints

- Good English communication skills and ability to use POS systems

- Professional appearance, able to work under pressure, and willing to work rotating shifts