Reservations Officer - Casual Labor

KEY RESPONSIBILITIES

Job summary

• To ensures the smooth and efficient operations of Reservations department through prompt, effective and proper service to achieve room revenue target.

Essential duties and responsibilities

• To ensure guest satisfaction, anticipate and exceed guest expectations promptly.

• To ensure all guest needs are dealt with accurately and efficiently.

• To ensure all internal and external customers are treated with highest priority and respect.

Other standard responsibilities

• To be aware of the duty timings, arrive on shift at least 10 minutes prior to commencement of duty, update self on any important communication.

• To handle all incoming calls effectively with a professional and informative approach as per the Reservations call standards.

• To be fully aware of rate structure, packages structure, selling strategy, top accounts, guarantee or cancellation policy, forecast for the month and overall hotel budget.

• To ensure all reservations are entered in the PMS accurately with all records maintained.

• To ensure all correspondence is answered within the same day, prioritising the ones that have an urgent request.

• To be fully aware of all Events, Exhibitions, Conferences, Conventions and any other parameters influencing the hotel revenue positively or adversely.

• To keep yourself updated of the selling strategy and occupancy trend of the times ahead.

• Be aware of the Market Segmentation and Source of Business linkage to rate codes.

• Follow the procedure for correspondence check ensuring any errors if at all are eliminated and ensure all Interface bookings are updated with proper details.

• To ensure calls to be answered within 3 rings.

• To ensure all correspondence is answered within the same day, prioritising the ones that have an urgent request.

• To ensure that the reservations tray is cleared before leaving for the day.

• To be fully aware of the product, city, competitor hotels etc.

• To keep work area tidy and clean at all time.

• To ensure all departmental equipment is well maintained.

• To be fully aware of the emergency procedures i.e. Fire, Power failure, Bomb threat, death and to have full knowledge of Health and Safety procedures.

• Shift work will be required to cover the operations of the Department.

• Complies to the company policies.

• Takes on other tasks in addition of the ones stated, in a reasonable framework.

• Is a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.

• Models the company’s culture, vision, mission and core values at all times.

• Daily Wage: 400,000 VND/day (Regular days)
• Public Holidays: 600,000 VND/day
• Accommodation provided
• Meals: 3 meals/day

Required skills

• Polite, courteous, cheerful and helpful.

• Good English and Vietnamese languages, both written and spoken.

• Able to prioritise requests effectively.

• Genuine interests in helping and resolving guests’ queries.

• Must be computer literate, knowledge of core hotel PMS and related software systems would be added advantage.

CV and related degrees ( Submit via Hoteljob )