Cluster Assistant IT Manager

• Support the Cluster IT Manager in the daily management and operation of IT services across the assigned properties.

• Ensure the smooth operation of hotel IT infrastructure, including networks, servers, computers, telecommunication systems and other technology equipment.

• Provide timely technical support and troubleshooting to hotel colleagues and departments.

• Assist with the installation, configuration, maintenance and upgrade of IT hardware and software.

• Monitor network performance, system availability and IT-related issues, and coordinate corrective actions when required.

• Support the administration of user accounts, system access, data security and IT security controls.

• Assist in maintaining IT inventory, software licenses, documentation and equipment records.

• Coordinate with IT vendors and external service providers for maintenance, support and technical projects.

• Support hotel applications and systems such as PMS, POS, Wi-Fi, CCTV, telephone and other operational technology systems.

• Assist with the implementation of new IT systems, upgrades and technology projects across the cluster.

• Provide IT support for hotel meetings, events and special operational requirements.

• Ensure IT practices comply with IHG standards, company policies and information security requirements.

• Support IT setup, testing and implementation during the hotel pre-opening phase.

• Provide guidance and technical support to IT team members when required.

• Hưởng 100% lương và Service Charge trong giai đoạn tiền khai trương | Receive 100% salary and Service Charge during the pre-opening period.

• Làm việc trong môi trường chuyên nghiệp, thân thiện và năng động | Work in a professional, friendly, and dynamic environment.

• Được đào tạo theo tiêu chuẩn quốc tế của IHG Hotels & Resorts và có nhiều cơ hội phát triển nghề nghiệp | Receive training in accordance with IHG Hotels & Resorts' international standards, with excellent career development opportunities.

• Có xe đưa đón hằng ngày từ trung tâm thành phố Đà Nẵng đến khu nghỉ dưỡng | Daily shuttle bus provided between Da Nang City Centre and the resort.

• Hỗ trợ chỗ ở cho nhân viên ở xa | Accommodation is provided for employees who live far from the resort.

• Diploma or Bachelor’s degree in Information Technology, Computer Science or a related field.

• Minimum 1–2 years of IT support experience, preferably in the hospitality industry.

• Good knowledge of computer hardware, software, networking and troubleshooting.

• Experience with hotel IT systems is an advantage.

• Good communication and customer service skills.

• Basic English communication skills.

• Strong problem-solving skills, attention to detail and willingness to learn.

• Proactive, responsible and able to work effectively in a fast-paced pre-opening environment.

Application form or updated CV.

Copy of Citizen Identity Card (ID).

Copies of relevant certificates or qualifications (if any).

Additional documents will be required upon successful employment.