E-Commerce Executive

1. E-Commerce & Distribution

Manage hotel presence and content across brand websites, OTAs, and other online booking channels.

Ensure room rates, packages, promotions, inventory, descriptions, images, and hotel information are accurate and up to date.

Monitor channel performance, booking trends, conversion, cancellation, and production.

Support rate and inventory updates in coordination with Revenue Management.

Identify opportunities to improve online visibility, ranking, conversion, and revenue.

2. Performance & Reporting

Prepare regular e-commerce and digital performance reports.

Analyze key metrics including website traffic, conversion, booking pace, channel production, and campaign performance.

Track competitor online presence, pricing, promotions, and digital activities.

Provide actionable insights to improve revenue and online performance.

3. Guest Experience & Online Reputation

Monitor guest reviews and online feedback across major platforms.

Coordinate with relevant departments to address issues and improve guest satisfaction.

Identify recurring feedback and recommend improvements to the online guest journey.

4. Other Responsibilities

Maintain effective relationships with OTAs, digital partners, and relevant vendors.

Support commercial projects, promotions, and new channel launches.

Perform other duties assigned by the Director of Sales & Marketing / Commercial Director.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​
• True Confidence: having the knowledge and skills to perform your role, and giving guests theconfidence that they can trust you, to help and support them during their stay​
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner​

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.​

• Bachelor’s degree in Marketing, Business Administration, Hospitality, E-Commerce, or a related field.
• Minimum 2 years of experience in E-Commerce, Digital Marketing, Distribution, Revenue, or a similar role, preferably within the hospitality industry.
• Experience working with OTAs, hotel websites, channel management systems, and digital platforms.
• Strong analytical and numerical skills with attention to detail.
• Good understanding of hotel distribution, online booking behavior, and digital marketing.
• Good command of written and spoken English.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.