Reservation Clerk / Nhân Viên Đặt Phòng

• Handle guest enquiries and reservations via phone, email and other channels.
• Provide accurate information on room types, rates, hotel facilities and services.
• Upsell and promote hotel products to maximize revenue.
• Process new bookings, amendments, extensions and early departures.
• Arrange accommodation, visas and activities for different guest segments.
• Coordinate with other departments to ensure smooth guest service.
• Maintain reservation records and departmental documents.
• Follow hotel safety, hygiene and service standards.
• Attend meetings, briefings and trainings as assigned.

• Competitive package of salary and benefit
• 12 days of fully paid annual leave, plus public holidays as per company policy
• Comprehensive social insurance and health insurance according to Vietnamese labor law
• Professional and dynamic working environment
• Strong focus on career development, training programs, and advancement opportunities within the Accor Group
• Staff meals during working hours
• Uniforms provided and laundry service
• Employee discounts and exclusive offers across Accor’s global network of hotels, including accommodation and F&B discounts
• Supportive and multicultural workplace with opportunities for internal promotion
• Wellness programs and team-building activities

• Previous experience in Reservations, Front Office or a similar hotel position is preferred
• Good knowledge of hotel products, room types, rates and reservation procedures
• Familiarity with hotel reservation systems and Microsoft Office
• Good command of English; additional languages are an advantage
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team

Due to number of applications we receive, only short listed potential candidates will be contacted for interview