[NOVOTEL PHU QUOC RESORT] Resavation Supervisor - Giám sát Đặt phòng

Reservations Responsibilities 

• Provide supervision to Reservations Staff. Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals

• Ensure information provided to guests is accurate and individualized

• Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge

• Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized

• Assist in preparing daily, weekly and monthly reports

• Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing

• Ensure smooth shift changes with proper pass-on to the next shift

• Report any equipment failures/problems & repair requests to Maintenance Department

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

• Coordinate and communicate with all other departments to ensure a smooth operation

Team Management

• Interview, select and recruit direct reports

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Prepare detailed induction programs for new employees

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

• Relocation Allowance: Hỗ trợ chi phí nhận việc.

• Gasoline Allowance: Phụ cấp xăng xe hàng tháng.

• Housing Allowance / Free Accommodation: Phụ cấp nhà ở hoặc cung cấp chỗ ở tại Heartist House.

• 3 meals per day: Cung cấp 03 bữa ăn mỗi ngày tại nhà ăn nhân viên.

• Training programs from AccorHotels Academy: Các chương trình đào tạo chuyên sâu từ Học viện

AccorHotels.

• International working environment: Môi trường làm việc quốc tế chuyên nghiệp.

• AccorHotels room rates benefit: Chế độ ưu đãi giá phòng tại các khách sạn thuộc tập đoàn Accor trên toàn thể giới.

• Activities: Các hoạt động găn kết: Sinh nhật, Tiệc cuối năm, Câu lạc bộ bóng đá, bóng chuyển...

• 13th-month salary & extra bonus: Thưởng lương tháng 13& Thưởng theo kết quả kinh doanh.

• At least 3 years experiences in Revenue & reservation Department or 1 year in the same position: Có ít nhất 03

năm kinh nghiệm tại bộ phận Doanh thu & Đặt phòng hoặc 01 năm kinh nghiệm ở vị trí tương đương.