Front Office Supervisor

2. Check on appearance, discipline and efficiency of Guest Service: Front office staff,

Gym/pool Attendants, and Drivers.

3. Responsible for the daily operations at the Reception Counter.

4. Prompt and courteous service always.

5. Communicate with other sections of the Guest Service and other departments in the

company to have business run smoothly.

6. Supervise and co-ordinate all activities at the Reception Counter.

7. Ensure security measures are taken in the handing of keycards and guest information

in the computer system.

8. Checking registration cards and control.

9. Handling of Cash Advance or cash received upon check-out.

10. Keep strict control over the operations of the computer system and its peripherals.

11. To improve guest service standards through on-going communication from the guests

to employees to managers.

12. Responsible for the equipment and tidiness t the Counter.

13. Responsible for maintaining a complete and up-to-date reservations filing system.

14. Training staff in specific areas that need to be improved.

15. Perform any other duties as required by the Assistant Front Office Manager or the

Management.

16. The employee must be in line with the company SOP.

17. The employee also follows the T-Ritz work safety guidelines:

a. Carry out their duties in accordance with company’s Safety Policy, procedures

and work instructions;

b. Report risk and hazardous issues to their manager or head of department;

c. Be aware of the significant risks, actual or potential of their work activities and

the benefits of improved personal performance;

d. Participate in the Work safety program established by the organization.

- Public holiday allowance.

- 12 paid day on leave per year.

- Insurance regime under Vietnam labour law

- Professional training and personnel activities organized periodically (team building, staff communication…)

Qualifications: College degree.

 At least 3 years’ relevant experience in the hospitality industry with 2 years in a supervisor role.

Must possess knowledge of IDB software.(skills, knowledge)

 Possess good Public Relations and Presentation skills.

Good English communication skills (written and verbal).

Personal Attributes: Customer oriented attitude and pleasant disposition are essential.- Planning & organizing skill.