Receptionist

• Hạn nộp: 31/07/2013
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Mô Tả Công Việc
OVERALL PURPOSE OF JOB

- To welcome and check-in guests and to provide personalized service to every guest, both local and international.
- To handle guestroom Ving Card (keys), mails, messages and attend to guest enquires.
- To check out guests and ensure that all payments are collected.


MAIN ACTIVITIES/ TASK

- To welcome and check-in all guests according to established procedures.
- To assign rooms and prepare Ving Card and folders for all arriving guests and groups.
- To handle all Ving Card, mail, facsimiles, messages and other special request for guests.
- To assist Guest Relations Officer and Assistant Manager to escort VIP guests to the room after checked in.
- To provide information and assistance to all guests.
- To assist Reservations Department in taking reservation after office hours.
- To attend to guests complaints promptly and then report to Guest Relations Officer or Assistant Manager for follow up.
- To provide courteous and efficient service and if possible to comply with each and every guest’s request.
- To check out guests according to established procedures, and ensure all payment or vouchers are collected.
- To provide currency exchange service for guests.
- To issue and handle all the hotel’s safe deposit boxes.
- To ensure that all guests charges are posted into the right guest accounts.
- To balance all, the daily posting transactions and ensure monies collected are banked into the General Cashier’s safe at the end of each shift.
- To man the Reception Counter and to answer all incoming calls.
- To keep the Front Office and Reception Counter clean at all times.
- To conduct tour of hotel for potential guests and business in the absent of Front Desk Supervisor, GRO and Assistant Manager.
- To perform any other activities or task as directed by your superior.
- To perform shifts duties according to the duty roster.

Yêu Cầu Công Việc

SPECIAL REQUIREMENTS

1. Must be good in spoken and written English and other languages would be an asset.
2. Must be fully conversant with the Front Office computer system.
3. Must have good knowledge of all room types, layout, amenities and room rates.
4. Must be familiar with the facilities in the hotel.
5. Must be familiar with the local areas/places of interest, shopping, etc.
6. Must have good knowledge of hotel’s accounting and credit policies and procedures.
7. Must have good knowledge of all emergency policies and procedures.
8. Have a pleasant and smiling personality.
9. Able to work shifts.

* Please submit application in English including CV with recent photo and relevant photocopies of certificates to:

Ms. Nguyen Thi Hoa - Director of Human Resources & Development
SOFITEL PLAZA HANOI - 3 Pho Duc Chinh Street, Ba Dinh District, Hanoi

- Or click on Apply button to send your CV to us by email.

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