Resort Assistant Manager

• Hạn nộp: 30/07/2013
• Mức lương: Thỏa thuận

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Mô tả công việc

Job Summary – (Role Summary):
- Directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs and all guests
- Assumes responsibility for all aspects of Resort during their working time to achieve highest guest satisfaction

Essential Duties and Responsibilities – (Key Activities of the role):
- Monitor all front of the area personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
- Inspects all VIP rooms prior to arrival
- Greet VIP guests personally and ensure all aspects of guest stay is enjoyable
- Liaise with other departments and necessary outside contracts to ensure excellent service delivery
- Oversee maintenance of efficient repeat guest history system
- Develop and implement guest telephone contact systems
- Handle guest complaints and refer them as necessary, follows up on corrective action
- Compile, analyze and control guest relations’ costs
- Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
- Prepare requisitions for all front of the house amenities on a timely basis
- Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
- Responsible for all aspects of hotel operation effecting guest stay

REQUIRED QUALIFICATIONS:
- Required Skills:
+ Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
+ Good writing skills
+ Good Interpersonal Skills
+ Proficient in the use of Microsoft Office and Front Office System
+ Problem solving and organizational abilities
- Qualifications:
+ Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
Experience:
+ 2 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.

          

 

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