Front Office Manager (FOM)

• Hạn nộp: 30/10/2013
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Mô tả công việc:   
- Ensure and maintain stable operation of the FO department.
- Develop regulations of department activities.
- Outline the border personnel, shift scheduling classification and description of duties of each employee in the department.
- Organize regular meetings department.
- Organize regular meetings parts, schedule and assign work locations for their department staff.
- Control, training and guidance staff.
- Business development and office management.
- Control reception areas, hotel entrance, lobby, business center and other areas of management department.
- Picking, making the procedure assign rooms / guest arrival and farewell.
- Register guests staying at the request of the authorities.
- Check the forecast and control reservation / sales daily.
- Try to reach room sales and average revenue per room, highest total.
- Control daily availability, reserve rooms.
- Develop, manage and regularly updated information and data customers.
- Develop, implement, maintain customer loyalty program.
- Ensure customer best service.
- Directly effectively handle any special requirements of customers.
- Manage and resolve all customer complaints effectively.
- Continuous contact with Housekeeping and Maintenance departments.
- Control office, as well as other related revenue.
- Control and manage the daily data.
- Ensure safety and security for staff and customers.
- Maximize room revenue and profit.
- Estimated annual operating budget for the department.
- Check and control room revenue figures compare with budget targets.
- Inspect, maintain control over the cost of parts.
- Regular training for employees.
- Work closely with other department heads.
- Regular reporting to the GM.
- Other as BOD requests.

Quyền lợi được hưởng:   
- Lương và chế độ đầy đủ

Yêu cầu:
- Số năm kinh nghiệm: 5 năm
- Yêu cầu bằng cấp: Đại học
- Yêu cầu giới tính: Không yêu cầu
- Yêu cầu độ tuổi: 35 - 39 tuổi

Yêu cầu khác:   
- Hospitality or retail experience in a customer service role
- Computer skills (Basic) and Good management skills
- Good at English and Understanding customer service role
- Willingness and ability to work in rotate shift including weekends and public holidays

Hồ sơ bao gồm:   
- CV and application in English with photo

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