Guest Relation Officer (Female Only)
- Hạn nộp: 30/04/2023
- Mức lương: Thỏa thuận
Thông tin cơ bản
3
Quận 1 - TP HCM
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
Nhân viên
29/03/2023 10:15
Mô tả công việc
PRIMARY RESPONSIBILITIES
- Attend to all pertinent matters concerning guests’ matters.
- Ensure all guests’ expectations are exceeded at all times and a strong relationship is built with our regular and long term guests.
- Work in cooperation and coordination with Front Office Department.
- Meet and welcome guests in the Club Lounge area.
- Inspect rooms assigned to VIPs before their arrival.
- Assist Front Desk personnel’s whenever necessary.
- Attend to all guests’ inquiries and complaints.
- Log all complaints, etc in the Guest Relations Officers’ logbook.
- Updating of Guest History.
- Assign rooms for daily arrivals and to ensure rooms with special requirements have been engaged accordingly.
- Allocate, greet and check in groups.
- Have thorough understanding and knowledge on in-house promotions and up-sell to guests.
- Promote hotel loyalty programs and their benefits to guests.
Quyền lợi được hưởng
- Full insurance as Law
- Service charge monthly
- Tet & Holiday bonus
- Guest comment Bonus
- Annual Team building
- Meal, uniform
Yêu cầu công việc
- A diploma or degree qualification.
- Good in oral and written English.
- Previous hotel-related experience desired.
- Good interpersonal and communication skills.
- Good presentation and public speaking skill.
- Good looking
Yêu cầu hồ sơ
Full CV in EnglishContact : Apply via Hoteljob website
or directly to: Human Resources Dept., Saigon Prince Hotel - 63 Nguyen Hue, Dist 1, HCMC
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 100 - 499
- 63 Đường Nguyễn Huệ, Bến Nghé, Quận 1, Hồ Chí Minh, Việt Nam
- https://www.saigonprincehotel.com
Located right in the heart of vibrant Ho Chi Minh City on Nguyen Hue Boulevard, Saigon Prince Hotel is 191 room hotel offering a luxurious and relaxing environment for our guests and staff. With a long established reputation as a leading hotel in the city that appeals to FIT, corporate and MICE business traveler’s Saigon Prince provides a dynamic and interesting environment for your career. With a range of deluxe rooms, executive rooms and suites, full F&B facilities and meeting rooms, the hotel offers all the features required for a successful guest experience.
Thông tin liên hệ
- Ms Phuong