Guest Service Assistant

• Hạn nộp: 31/07/2023
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

KEY RESPONSIBILITIES

- To ensure all working areas are clean and all equipment and other amenities are always ready to use according to the management standard.

- To always show courtesy.

- To greet guests in a friendly and helpful manner, by always using the guest’s name.

- To proactively assist guests with any of their requests, to ensure guests have the best experience at Amanoi.

- To maintain complete knowledge of all hotel features, facilities, and services.

-  To maintain complete knowledge and comply with all hotel and departmental policies and procedures

- To process all guest check-in according to established hotel requirements.

- To process all check-outs according to established hotel requirements

- To coordinate with other Front Office staff members to ensure smooth operation.

- To ensure all standards of personal grooming and hygiene required by the management are always maintained.

- To understand and implement emergency and resort fire policy and procedures.

- To understand and follow all regulations as stipulated in the staff handbook.

- To protect and maintain the confidentiality of all guest information and pertinent hotel data.

- To make a positive impression on all visitors and to give them a positive image of the resort.

- To complete tasks and checklist according to shift.

- Ensure that all guest inquiries and complaints, whether in person, on the telephone, or via email, are dealt with in a friendly and professional manner, always ensuring guest satisfaction. Where appropriate ensure that comments and complaints are reported to management

- To attend meetings, training, and briefings determined by the Guest Assistant Supervisor, Department Head of Management.

- To be responsible for daily attendance and timekeeping, following roster as set by Guest Assistant Supervisor or Assistant Front Office Manager and Front Office Manager.

- To assist Front Office Department in ensuring Departmental Operating Budget is adhered to and that all costs are strictly controlled

- To perform any tasks assigned by Guest Assistant Supervisor and Assistant Front Office Manager or Front Office Manager

Quyền lợi được hưởng

- Accommodation + 3 meals a day + Laundry service

- Basic salary + fixed SVC (3mil a month) + Incentive bonus after 2 months of probation

- Full basic salary + full fixed SVC during probation

- Training opportunities with Aman

- JLT Health care package after 6 months of service

-13th Month salary

- Incentive bonus

Yêu cầu công việc

• Vocational School/College or Certificate in hospitality advantageous.

• Previous experience within the hotel, leisure, or hospitality industry is a distinct advantage

• Strong English communication skills: knowledge of additional languages is a plus

• Good telephone manner and IT Skills

• Positive, engaging, and energetic personality

• Able to be organized, manage time wisely and work with little to no direct supervision

• Very high attention to detail

• Sensitive to cultural nuances

• Excellent communication skills, both written and verbal

• Able to handle a multitude of tasks in an intense, fast-paced environment

• Good people skills and the ability to work under pressure and with various stakeholders

• Professional appearance

Yêu cầu hồ sơ

Application letter

CV

Qualifications

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