Front Desk Clerk

• Hạn nộp: 15/06/2016
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Job Descriptions: - Greet customers in a friendly manner when they arrive at the front desk. - Assume a bright smile and a refined posture at all times in front of the customers. - When checking in, verify their names and the duration of their stay. Register them according to regulation. - Review and respond to customer complaints. Report to a senior employee if necessary. - Readily accept compliments and criticism from customers. - During the course of the service, constantly keep an eye for anything the customer may need. Create a comfortable environment by making small talk. - Keep informed of all general matters in relation to guest rooms.  (Types of rooms, rates, check in/out time) - Keep informed of various information regarding guest rooms. Always try to upsell. - Always try to collect customer information. Record and manage collected information. -  Always try to enhance the quality of the hotel services such as by remembering and recognizing customers. - Inform customers regarding services and events provided by the hotel. - Enroll customers in the Privileged Membership program to secure customers. - Collect customer feedback upon check-out. - Other detailed tasks will be discussed during interview.

Quyền lợi được hưởng

Benefits: - Competitive salary and service charge - Insurance, day off and other benefits regarding Labor law - 13th Salary - Duty meal and uniform - Opportunity to develop and promote

Yêu cầu công việc

Job Requirements: - Education: Bachelor degree or higher in related field preferred. - Experience: Experience in guest services preferred - Excellent spoken and written English - Good appearance and grooming - Must show basic computer and electronics proficiency such as with MS Word. - Knowledge about Opera PMS system is a plus - Ability to work in shift (morning, afternoon, night) and long hours.  

Yêu cầu hồ sơ

Interested candidates please send CV via email: Tin đã hết hạn (clearly state applied position in subject and attach ID photo in CV) or submit CV directly at HR Department, 33th floor, Lotte Hotel Hanoi, 54 Lieu Giai, Ba Dinh, Hanoi. Only shortlisted candidates will be contacted for interviewing. Please do not contact via phone

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