Front Desk Supervisor

• Hạn nộp: 15/06/2016
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Job Descriptions Reports to: Duty Manager         ·         Hold shift meetings and manage the work schedule of Front Desk Clerk ·           Have an intimate knowledge of customer service standards.  Train and manage employees accordingly to provide standardized service. ·           Train employees so they can provide customers with various information including tourism information and the use of facilities in and out of the hotel. ·           Train employees in upselling and manage their work. ·           Keep informed of all general matters in relation to guest rooms.  (Types of rooms, rates, check in/out time) ·           Be knowledgeable about food and beverages.  (Types of places where food and beverages are provided, their hours of operation, general matters in relation to their use, and the nature of their services) ·           Keep informed of auxiliary facilities.  (Types of facilities, their sizes, their hours of operation, types of shops leased from the hotel and their products) ·           Put in courtesy calls for checked-in guests. ·           Inspect and manage facilities in and out of guest rooms and the hotel for the safety of the clients. ·           Record guest room data including guest cards, guest room sales log, etc. Other detailed tasks will be discussed during interview.

Quyền lợi được hưởng

- Competitive salary and service charge - Insurance, day-off and other benefits according Labor law - 13th salary - Duty meal, uniform - Opportunity to develop

Yêu cầu công việc

Job Requirements ·         Experience: At least 1 years working in 5 star hotels at supervisory level in Room division/ Front Office ·         Excellent spoken and written English ·         Excellent supervision, leadership and communication skills. ·         Must be thoroughly conversant with Rooms Division operation and the computer software systems (Opera PMS)   ·         Shift working either for morning, afternoon or night.

Yêu cầu hồ sơ

Interested candidate please send CV via email Tin đã hết hạn (clearly state applied position in object) or apply directly at HR Department, 33F, Lotte Hotel Hanoi, 54 Lieu Giai, Ba Dinh dist, Hanoi, Vietnam. Only shortlisted candidates will be contacted for interviewing. Please do not contact via phone

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