Front Office Manager

• Hạn nộp: 30/12/2018
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Job Description MAJOR FUNCTION Responsible for ensuring the smooth operation of all departments under your supervision with the goal of maximising revenue and guest satisfaction. Also responsible for controlling expenses to agreed budgets while coordinating preventive maintenance, renovation projects and capital expenditure needs, enforcing operating procedures and policies, scheduling, training and development, purchasing, inventory, inter-department communications, and the enforcement of health and safety compliance. DUTIES AND RESPONSIBILITIES • In the absence of the Rooms Division Manager, make necessary business decisions to ensure efficient running of the division and proper handling of service issues as they arise. • Coordinate the tasks and operations of departments under your supervision. • Assist with the development of annual budgets and targets for areas under your supervision. • Prepare and produce detailed financial reports as required in a timely fashion. • Use various financial management and revenue management skills to analyse performance results to identify profitability shortfalls or opportunities to increase revenues, reduce costs, improve overall profitability and meet budget goals. • Regularly monitor market performance, penetration, trends, practices and systems in the Hotel industry to help project future supply and demand, and identify business opportunities, promotions and areas where products and services can be improved. • Develop a knowledge base of existing competitor strategies, and analyse their strengths and weaknesses to successfully direct marketing activities against each. • Ensure departments under your supervision are managed to control costs, increase revenues and meet budget goals. • Provide ongoing communication to all areas under your supervision regarding policies, programmes and procedures. • Ensure all operating procedures are adhered to for areas under your supervision. • Review and modify operating manuals for areas under your supervision as required. • Review hotel arrivals, departures and in-house reports to manage guest requests, VIP arrivals, group bookings and other reservations requiring special attention. • Ensure all Hotel guests are greeted, registered, assisted and checked out according to established standards and procedures. • Handle VIP guests including meet and greet and amenity arrangements as required. • Oversee group bookings to ensure all specifications are properly delegated and arranged. • Be readily available to handle guest queries and resolve issues in a timely and professional manner. • Coordinate preventive maintenance and general cleaning programmes with Housekeeping and Engineering. • Conduct regular room inspections to ensure standards of quality are adhered to. • Monitor department level billing, cashiering and cash float procedures. • Be available to address issues with regard to charge disputes and discrepancies when required including the authorisation of rebates, discounts and comps. • Manage department expenses as per budget requirements by overseeing payroll and purchasing and recommending corrective actions as necessary. • Oversee all purchasing, receiving and inventory practices and exercise risk management to prevent improper handling, damage, spoilage or theft of inventory items. • Ensure the best candidates fill vacancies by participating in the recruitment process of Supervisors and Line Employees as required. • Assist in the constant review of the succession plan for areas under your supervision and identify potential candidates for Supervisor and Management positions. • Conduct regular performance appraisals for Managers and Supervisors to assess employment eligibility during their probation period, and opportunities for development throughout their career with Salinda Premium Resort and Spa. • Ensure Managers within your division are properly carrying out probationary reviews and performance appraisals as required and review all appraisals for underperforming Employees. • Identify training opportunities and ensure training objectives are met for areas under your supervision. • Address issues with regard to Employee misconduct and disciplinary action as per HR procedures. • Review payroll costs for areas under your supervision and make recommendations where appropriate. • Attend and coordinate regular meetings including management and departmental meetings for areas under your supervision. • Monitor the condition of facilities and make recommendations on maintenance repairs or renovations and refurbishments requiring capital expenditure budgets to ensure an updated look and feel for the Resort. • Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein. • Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision. • Perform other assignments to meet business needs as directed by your superiors.

Quyền lợi được hưởng

Base on Labour Law & Company policy Accommodation & Meals

Yêu cầu công việc

EXPERIENCE, TRAINING AND EDUCATION • Graduate of a Hotel Management degree desired. • Minimum of 4-5years of experience in the same position or strong track record as an Assistant Manager or Supervisor in the Rooms Division of a 4-5 star hotel for at least 5-years Job Requirement • Self-motivated. • Innovative thinking. • Strong interpersonal and communication skills. • Strong leadership, coaching and counselling skills. • Strong analytical skills and strategic thinking. • Good financial management skills. • High attention to detail. • Ability to organise and lead complex projects. • Able to multi-task and prioritise tasks consistent with business objectives. • Computer literate with knowledge of Word, Excel, PPT, PMS, industry related software desired. • Must be fluent in English, conversational in local language desired.

Yêu cầu hồ sơ

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