Nhân viên chăm sóc khách hàng/Guest relation officer

• Hạn nộp: 20/03/2023
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

To maintain company standards for hygiene and physical appearance To represent the hotel in a positive manner, even if not at work Follow all regulations and procedures as laid down by the company To be fully informed on the Hotel’s product and It’s services To liaise with other departments on related issues To contribute to the total guest satisfaction of the hotel .  Be fully aware of arrivals, departure and special requests of in-house guests Ensure all operations information are handed over properly shift by shift, day by day Be familiar with room rates structure and taking reservation procedure Assist with room escorts, luggage when necessary. Ensure guests advised of all activities and facilities available. In charge of all guests special requirements as confirming air ticket, arrange transportation or tour excursion, airport pick up and seeing off… Be responsible to meet and to talk to the guest at all times with a cheerful and positive attitude Always use the guest’s name in conversations. In charge of all recommendations for shopping, restaurants… Always recommend in house restaurant, facilities and try to up-selling at every opportunity. Check and follow up with VIP status, Guests birthday or guests wedding anniversaries to ensure guests satisfaction To be fully familiar with the geographical, cultural, and historical aspect of Danang and Hoian as well as updating all tourist attractions, tours, beaches, shopping and restaurants… Record all guest complaints, guest comments, all damage or loss of guest property, and other relevant information in the log book Check and follow up lost and found with housekeeping department Check and double check VIP arrival rooms Assist showing around for the inspection within the hotel and guest room in manager absents To farewell departing VIP guests at the entrance Inform management promptly of any guest dissatisfaction or suggestions Follow-up on any guest request with other departments and ensure request has been carried out.

Quyền lợi được hưởng

As per Labor Code Competative salary

Yêu cầu công việc

- Good English & apperance - 1 year experience in the same position is preffered

Yêu cầu hồ sơ

Ảnh hồ sơ

Giấy khám sức khỏe

CMND

Sơ yếu lý lịch

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