Reservation Staff - Nhân viên đặt phòng

• Hạn nộp: 20/03/2023
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

1. Respond promptly to telephone requests for reservations and process accordingly.  2. Check room and rate availability and accept/reject booking accordingly based on availability.  3. Complete  and  administer  all  reservation  tasks  as  assigned  and  in  accordance  with established standards and procedures.   4. To review accuracy of the next day reservations ensuring complete details for Front Desk and special requests, which require pre arrangements, are attended to.   5.  Maintain comprehensive allotment list, and provide monthly report of actual materialization.   6.  To  inform  the  Reservation  Supervisor  of  any  problem  areas  that  may  occur  in  the Reservation Department.   7. Have thorough knowledge of all guest rooms and suites, their location, rates and amenities; be familiar with all hotel facilities and services.   8. Maintain close relationship with credit department with regards to credit status and take proper actions, when necessary.   9. Fully aware of the cost budget; maintain pars for supplies; maintain effective inventory control and re-order when pertinent and ensure that they are strictly controlled.   10. To ensure reservation team receive product knowledge training both of this hotel as well as other properties within the group. 11. To ensure, by effective training and communication, the reservation team understand the principles of yield management and room inventory control.   12. To update all document related with the materials for guest booking.   13. To record all voucher or guarantee letter received and cross check with data, which in up dated on to the system.   14. Follow up any pending voucher or guarantee letter and make sure these are received before the arrival of guest.   15. Keep monitor of e-mail received and reply based on the booker made and ensure all the data given is accurate.   16. Know and be familiar with the rate applied and be aware of any new package issue.   17. Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.   18. Reporting to Sales and Marketing Department whenever that room rate is not updated at system.  19. Perform other duties, which are assigned by the superior from time to time.

Quyền lợi được hưởng

Competitive salary. Compulsory insurance as per Labor Law. Service charge and bonus.

Yêu cầu công việc

- BA in English or other relevant qualifications. - 1-year experience in the same position is prefered. - Good English & Vietnamese communication skills.

Yêu cầu hồ sơ

- CV

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