Duty Manager

• Hạn nộp: 30/10/2022
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

• Assist the Front Office Manager in directing and supervising the activities of Reception/Cashier, Concierge, Bell Captain’s Desk and Operator.
• Act as the Manager on Duty in the absence of Heads of Department.
• Be pro-active, professional and friendly in all aspects of service and customer interaction.
• Nurture an ongoing commitment to the personal and professional growth and development of oneself and team members.
• Provide effective role-modeling for staff by ensuring that one's own performance and presentation are maintained at impeccable levels.
• Demonstrate initiative and the ability to manage time and work priorities.
• Co-operative and supportive of other team members through consulting, providing feedback and sharing information with others.
• Responsible for the shift and also for briefings and the accurate hand over to the Duty Manager of next shift. 
• Responsible for account queries, shift closing and account adjustments for the shift. 
• Co-ordinate with Security Department in the investigation of irregularities and undesirable guests. 
• Document any and all serious incidents that may occur. 
• Complete regular inspections of the hotel facilities and outlets. 
• Maintain at all times the privacy of hotel information. 
• Ensure you consistently present yourself in a manner, which makes a clear statement of professionalism, maintaining a sense of pride on yourself that is reflected in both your appearance and your performance. 
• Perform all duties and responsibility in a timely and efficient manner in accordance with established company policies to achieve overall objectives.
• To assist the Front Office Manager in the implementation of any programme for the further development of the hotel.

Quyền lợi được hưởng

- Full Insurance as Law

- Service charge monthly

- 1 meal/shift

- Accident Insurance 24/24

- Upselling Bonus

Yêu cầu công việc

Education: 
A diploma or degree qualification.
Fluency in oral and written English 

Experience: 
Previous hotel-related experience. 

Other: 
Excellent interpersonal and communication skills. 
Good presentation and public speaking skills. 
Good in planning, organizing and co-ordination. 
Show up strong initiative and creative skills.

Yêu cầu hồ sơ

Full CV in English

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